Utility System Engineering and Services Manager

Purpose: The Engineering and Services Manager for the Utility Systems Business (USB) is responsible for leading the Engineering, Customer Service, and Field Service functions within Environment One. This role ensures seamless coordination across engineering design, technical support, service operations, and customer-facing activities. This role will partner closely with Sales, Supply Chain, and Production to meet customer specifications, achieve on‑time delivery, maintain equipment reliability, and drive continuous improvement in product performance, processes, and cost efficiency.

Core Responsibilities:
•Build a collaborative, accountable, and safety‑focused culture; enforce PPE and safety policies.
•Direct and develop Technical Team, Customer Service Representatives, and Field Service Technicians.
•Own engineering throughput, service responsiveness, and field performance metrics.
•Forecast quarterly and annual engineering and service capacity needs.
•Ensure timely, accurate reporting of KPIs including Engineering productivity, quality, and customer satisfaction. 
•Partner with Sales and Supply Chain to confirm technical requirements, order specifications, and delivery commitments.
•Oversee resolution of customer issues, field escalations, and technical inquiries.
•Ensure engineering changes, service updates, and product improvements are communicated clearly and proactively.
•Identify opportunities to improve product reliability, manufacturability, and lifecycle cost.
•Lead root‑cause analysis and corrective actions for engineering and field issues.
•Support continuous improvement initiatives, including Six Sigma and lean methodologies.
•Own departmental budgets.
•Ensure compliance with ISO, SOX, Export Control, and internal quality systems.
•Other duties as assigned

Qualifications & Requirements:
•Bachelor’s Degree in Engineering (Mechanical or Electrical Engineering preferred).
•5+ years of leadership experience in engineering, manufacturing, or technical service.
•Strong understanding of manufacturing processes and engineering workflows.
•Experience with ERP systems and proficiency in Excel.
•Excellent communication, coaching, and cross‑functional leadership skills.

Desired Characteristics:
•Certified in Project Management (CAPM or PMP).
•Masters Degree in Business Administration (MBA) or Masters Degree in Engineering Management.
•Familiar with third party certifications, including UL, CSA, and ATEX.
•Custom job shop experience.
•Six Sigma Green Belt (or higher).
•Demonstrated success leading multidisciplinary technical teams.

Environment One Corporation (E/One) is an operating company of Precision Castparts Corp. (PCC), a worldwide manufacturer of complex metal parts and industrial products. With corporate headquarters in New York and regional offices and distribution throughout the industrialized world, E/One is a manufacturer and provider of products and services for the disposal of residential sanitary waste and Utility Systems for the protection and performance optimization of electric utility assets.

With more than 120 operations and approximately 20,000 employees worldwide, Precision Castparts Corp. is the market leader in manufacturing large, complex structural investment castings, airfoil castings, forged components, aerostructures and highly engineered, critical fasteners for aerospace applications. In addition, we are the leading producer of airfoil castings for the industrial gas turbine market. We also manufacture extruded seamless pipe, fittings, and forgings for power generation and oil & gas applications; commercial and military airframe aerostructures; and metal alloys and other materials for the casting and forging industries. With such critical applications, we insist on quality and dependability – not just in the materials and products we make, but in the people we recruit.

PCC is relentless in its dedication to being a high-quality, low-cost and on-time producer; delivering the highest value to its customers while continually pursuing strategic, profitable growth.

In 2016, Berkshire Hathaway, led by Chairman and CEO Warren E. Buffett, acquired Precision Castparts Corp.