UX Researcher II, Global Procurement Technology

Amazon's Global Procurement Organization is on a mission to transform how procurement works at Amazon scale. We build the technology that powers billions of dollars in purchasing decisions, and we need a UX Research & Design Lead to shape the future of that experience.

In this role, you will:
- Lead end-to-end UX research and design for both external-facing and internal-facing procurement tools used across Amazon's global operations.
- Conduct user research, usability studies, and data analysis to deeply understand customer needs and translate insights into design decisions.
- Leverage AI and emerging technologies to simplify complex user journeys, drive efficiency, and reimagine how teams interact with procurement systems
- Partner with engineering, product, and business stakeholders to translate ambiguous, large-scale problems into intuitive experiences
- You'll spend the majority of your time (75%) planning and conducting user research — from generative discovery through evaluative testing — to uncover how people understand, trust, and interact with AI systems. The remaining 25% of your time will be hands-on UX design work, translating research insights into interaction concepts, prototypes, and design artifacts.

*Why you'll love it here:*
Our team thinks big and moves fast. We're passionate about innovating on behalf of our customers and tackling problems at a scale few organizations ever encounter. We leverage AI in all aspects of our job and think creatively to create the right digital solutions to power procurement at Amazon. You'll work in a fast paced environment where your designs directly impact how Amazon operates, with the freedom to push boundaries and make bold ideas real.

*Work/Life Balance*
Our team puts a high value on work-life balance. We believe striking the right balance between your personal and professional life is critical to life-long happiness and fulfillment. We offer flexibility in working hours and encourage you to find your own balance between your work and personal lives.

Key job responsibilities
- Plan and execute research studies using a range of qualitative and quantitative methods (usability testing, interviews, surveys, diary studies) to evaluate AI-driven features and inform product direction.
- Conduct user journey mapping and define information architecture to simplify complex procurement workflows, ensuring intuitive navigation and seamless task completion.
- Translate research findings into design concepts — creating wireframes, interaction flows, and low-to-mid fidelity prototypes that communicate proposed solutions to cross-functional partners.
- Assess and optimize feature performance through research, A/B testing, and analysis of key metrics.
- Champion the customer perspective by articulating pain points, surfacing unmet needs, and advocating for experiences that are transparent, explainable, and inclusive — particularly where AI decisions impact end users.

About the team
Global Procurement Technology is the technical and design force behind Amazon's Global Procurement Organization. We build the tools and systems that power procurement across Amazon — a function that forms the backbone of the company's operations. Our team sets the technology strategy for the business, driving its AI transformation by embedding intelligent automation, machine learning, and data-driven capabilities into every layer of the procurement experience. We partner closely with business teams to modernize systems, simplify complex workflows, and deliver scalable solutions that help Amazon procure smarter, faster, and more efficiently at global scale.

- 3+ years of proven success leading User Research projects with demonstrated impact experience
- Experience in leading User Research projects with demonstrated impact
- Experience (end to end) with all aspects of research (study design, recruiting, moderation, analysis, reporting)
- Experience with lab-based user testing, remote testing, iterative prototype testing, survey design, and usage of multiple methods within a study
- Have a portfolio demonstrating past work experience and deliverables (e.g., study plans, reports, personas)
- Experience in delivering design solutions as a UX designer or interaction designer

- Master's degree in Human Factors, HCDE, or Cognitive Psychology
- Knowledge of quantitative data analysis and statistics
- Experience conducting and applying research in a global context
- Experience working in a highly Agile/Scrum environment

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits.

USA, WA, Bellevue - 130,100.00 - 176,000.00 USD annually