Warranty Administrator Supervisor

Fields Land Rover of Lake Bluff is seeking a positive team member to join our dynamic dealership to provide a luxury experience for both our internal and external customers! Our goal is to provide the best customer experience and create life-long relationships.  This position is in a new high-volume facility that's climate controlled. 

Being family owned and operated, our culture and standards that define our day-to-day beliefs encompass our Fields Five, Safety, Integrity, Courtesy, Presentation, Efficiency. We have a common purpose to ensure transparency and a collaborative environment where team members are encouraged to express their ideas with a strong belief in promoting from within the organization 

Responsibilities

Workforce & Schedule Management

• Direct departmental scheduling and monitor attendance to ensure optimal coverage.
• Manage shift swaps and PTO requests in alignment with operational needs and labor policies.
• Oversee accurate payroll submissions and administrative reporting.

Leadership & Team Development

• Serve as the primary lead, providing daily mentorship, guidance, and training.
• Foster a collaborative environment where team members feel supported and accountable.
• Lead departmental meetings and act as the bridge between staff and upper management.

Operational Oversight

• Implement safety protocols and identify areas for process improvement.
• Manage departmental resources, supplies, and equipment.
• Execute Quarterly Internal Warranty Audits and monitor key performance metrics.

Hiring & Compliance

• Assist in the hiring, onboarding, and training of new talent.
• Ensure all team actions comply with company policy and professional standards.

Qualifications

• Experience: Previous experience in an Automotive Dealership and proficiency with CDK are required.
• Jaguar/Land Rover experience is a plus!
• Knowledge: Warranty experience and general accounting knowledge are highly preferred.
• Technical Skills: Proficiency in Microsoft Office Suite.
• Soft Skills: Exceptional attention to detail and a team-first mentality.

What We Offer 

Medical, Dental, Vision, Short- and Long-Term Disability, Paid Basic Life Insurance, 401(k) Plan, Personal Time Off, Paid Training, Employee vehicle purchase plans, Health and wellness, Saturday Lunches, Discounts on products and services.