Weekend Concierge

·       Greet and assist residents, visitors, staff, and others who enter the community.

·       Answer and direct telephone calls to the appropriate party.

·       Receive and distribute incoming and outgoing mail and packages.

·       Respond to general requests or concerns of residents and family members, including emergency calls, and escalate to team members, management, emergency responders or external agencies as needed.

·       Maintain front desk and lobby area to ensure organized, well supplied with current literature and fresh beverages, and clear of clutter.

·       Answer inquiries, offer suggestions and directions, and provide descriptive literature pertaining to activities such as excursions, sporting events, concerts, and plays.

·       Assist with light filing, recordkeeping, clerical, and housekeeping duties, as requested.

·       May be responsible for opening and closing duties.

·       Attend mandatory meetings as scheduled by Executive Director.

·       Maintain confidentiality of resident, community, employee, and company information.

·       Maintain working knowledge of fire and disaster plans and responsibilities under emergency conditions.

·       Perform other duties as assigned.