Workday Product Owner, Learning and Performance

Overview:

Delaware North is hiring a full-time Workday Product Owner to join our team at our global headquarters in Buffalo, New York. As a Product Owner, you will be responsible for leading the ongoing enhancement, configuration, and delivery of our global Workday Learning and Performance solutions. If you have a passion for user experience, a service-oriented mindset, and thrive in a collaborative environment, we encourage you to apply. 

Additional Details:

At Delaware North, we care about our team members' personal and professional journeys. These are just some of the benefits we offer: 

• Medical, dental, and vision insurance
• 401(k) with up to 4% company match 
• Annual performance bonus based on level, as well as individual, company, and location performance
• Paid vacation days and holidays
• Paid parental bonding leave
• Tuition and/or professional certification reimbursement
• Generous friends-and-family discounts at many of our hotels and resorts

Responsibilities:

• Execute the ongoing product roadmap for Workday Learning and Performance and own the product backlog, including user stories, requirements, and acceptance criteria 
• Support sprint planning, testing, deployment, system updates, releases, and enhancements within an Agile framework 
• Manage Workday Learning support workflows, including Help Case intake, triage, and resolution, and serve as a primary point of contact for system questions, enhancements, and issue resolution 
• Configure and maintain Workday Learning and Performance functionality, including content, campaigns, assignments, compliance, goal setting, check-ins, reviews, and calibration support 
• Generate and analyze reports, track adoption, completion, and utilization metrics, and ensure data accuracy and integrity within Workday 
• Create end-user training materials and job aids, support the selection and assignment of compliance and new hire learning content, and partner with external vendors to curate learning content 
• Translate stakeholder needs into actionable solutions, recommend emerging learning and performance technologies, and own the annual global compliance learning program from planning through launch, tracking, and reporting 

Qualifications:

• Minimum of 1 year of experience with Workday Learning or Performance modules is required
• Experience with Workday reporting and data analysis highly preferred 
• Strong learning technology and performance management fluency 
• Expertise in instructional design and adult learning principles; knowledge of ADDIE, Accelerated Learning, or other adult learning methodology preferred 
• Consulting mindset with the ability to influence and partner effectively  
• Familiarity with Agile methodologies, including user stories, backlog management, and sprint cycles, preferred 
• Experience with authoring tools, such as Articulate Rise 360, Storyboard, and Captivate, preferred
• Must be legally authorized to work in the US without sponsorship