Workflow Automation Specialist (AUSTIN, TX)

Join the Texas Health and Human Services Commission (HHSC) and be part of a team committed to creating a positive impact in the lives of fellow Texans. At HHSC, your contributions matter, and we support you at each stage of your life and work journey. Our comprehensive benefits package includes 100% paid employee health insurance for full-time eligible employees, a defined benefit pension plan, generous time off benefits, numerous opportunities for career advancement and more. Explore more details on the Benefits of Working at HHS webpage.

Functional Title: Workflow Automation Specialist 
Job Title: Systems Analyst IV 
Agency: Health & Human Services Comm 
Department: DEP EXEC COM SUPPORT SERVS 
Posting Number: 19407 
Closing Date: 01/27/2027 
Posting Audience: Internal and External 
Occupational Category: Computer and Mathematical 
Salary Range: $5,098.66 - $7,250.00 
Pay Frequency: Monthly
Salary Group: TEXAS-B-23 
Shift: Day 
Additional Shift: Days (First) 
Telework: Eligible for Telework 
Travel: Up to 5% 
Regular/Temporary: Regular 
Full Time/Part Time: Full time 
FLSA Exempt/Non-Exempt: Exempt 
Facility Location:  
Job Location City: AUSTIN 
Job Location Address: 4601 W GUADALUPE ST 
Other Locations: Austin 
MOS Codes: 0171,8848,8858,181X,182X,1D7X1,255A,255S,25B,25D,25H,26B,62E,681X,682X,781X,CTI,CTM,CTR,CYB10,CYB11 
ISM,IT,Z Prefix 
 
 

Brief Job Description:
Performs highly complex (senior level) computer systems analysis work for the System Support Services (SSS) Division Coordination Office. Work involves analyzing business processes, identifying system requirements, and designing and implementing technology solutions to improve workflow efficiency, automation, and information management.

Leads efforts to evaluate, design, and deploy workflow automation, data integration, and content management solutions using platforms such as Microsoft Power Platform and SharePoint. Translates business needs into functional system designs, supports implementation of automation solutions, and improves coordination infrastructure supporting executive operations and cross-functional initiatives.
Works under limited supervision, with considerable latitude for the use of initiative and independent judgment.

Essential Job Functions (EJFs):
(1) Systems Analysis and Requirements Development. Leads analysis of business processes to identify inefficiencies, system gaps, and automation opportunities; Gathers and documents user requirements through stakeholder engagement and process evaluation; Translates business needs into functional specifications, system requirements, and solution designs; Validates requirements and proposed solutions with program and leadership stakeholders (25%)

(2) Workflow Automation and Solution Design. Designs, develops, and implements automated workflows using tools such as Microsoft Power Automate and related platforms; Develops logic-based workflows to support data collection, approvals, notifications, and operational processes; Evaluates and recommends automation tools and technologies, including AI-driven solutions; Leads development of scalable and sustainable automation solutions aligned to business needs (25%)

(3) Application and Data Solution Development. Designs and develops user-facing applications and forms using Power Apps or similar platforms; Builds dashboards and reporting tools using Power BI and other technologies; Integrates data sources to enable real-time reporting and improve accessibility of information; Ensures data solutions support operational oversight and decision-making needs (15%)

(4) Systems Implementation and Integration. Coordinates implementation of new or revised systems, automation solutions, and tools; Plans and supports system deployment, testing, and rollout activities, including user acceptance testing (UAT); Ensures integration between automation tools, SharePoint environments, and reporting systems; Collaborates with IT and business teams to refine solutions and ensure alignment with agency standards (15%)

(5) Process Improvement and Documentation. Develops process maps, flowcharts, and system documentation for current and future state processes; Creates and maintains standard operating procedures (SOPs) and user guides for systems and workflows; Identifies opportunities to standardize and improve operational processes across the division; Supports continuous improvement of systems and coordination processes (10%)

(6) Stakeholder Coordination and Technical Support. Serves as a liaison between business units, leadership, and IT partners; Provides guidance on system capabilities, automation solutions, and best practices; Participates in cross-functional meetings to present findings, recommendations, and system updates; Ensures solutions align with agency IT governance and center of excellence standards (10%)

Supervision
•    May provide guidance, training, or technical direction to staff involved in systems or automation work
•    May serve as a lead on automation or system implementation projects

Knowledge, Skills, and Abilities (KSAs):
Knowledge of:

•    Systems analysis methodologies and business process improvement techniques
•    Workflow automation platforms (e.g., Power Automate, Power Apps)
•    Data integration, reporting tools (e.g., Power BI), and content systems (e.g., SharePoint)
•    Software development lifecycle (SDLC) and system implementation practices

Skill in:

•    Analyzing complex systems and translating business needs into technical solutions
•    Designing and implementing automated workflows and applications
•    Creating process maps, system documentation, and functional specifications
•    Using Microsoft Power Platform, SharePoint, and related tools

Ability to:

•    Analyze operational needs and design scalable system solutions
•    Coordinate system implementation across multiple stakeholders
•    Lead complex system analysis and automation initiatives with limited supervision.
•    Communicate effectively with both technical and non-technical audiences
•    Manage multiple projects and priorities independently
•    Exercise sound judgment in system design, implementation, and improvement

Registrations, Licensure Requirements or Certifications:

N/A

Initial Selection Criteria:

1.    Graduation from an accredited four-year college or university in information systems, computer science, business administration, information technology, public administration, or a related field.
2.    Experience conducting systems analysis, business process analysis, or requirements gathering.
3.    Experience developing, implementing, or supporting workflow automation, business applications, or technology solutions.
4.    Experience documenting business processes, system requirements, or technical procedures.
5.    Experience working with business stakeholders to identify and implement operational improvements.
6.    Experience using Microsoft 365, SharePoint, Power Platform, or comparable enterprise technologies.
7.    Experience and education may be substituted for one another on a year for year basis.

Additional Information:

N/A

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Active Duty, Military, Reservists, Guardsmen, and Veterans:

Military occupation(s) that relate to the initial selection criteria and registration or licensure requirements for this position may include, but not limited to those listed in this posting. All active-duty military, reservists, guardsmen, and veterans are encouraged to apply if qualified to fill this position. For more information please see the Texas State Auditor’s Job Descriptions, Military Crosswalk and Military Crosswalk Guide at Texas State Auditor's Office - Job Descriptions.

ADA Accommodations:

In compliance with the Americans with Disabilities Act (ADA), HHSC and DSHS agencies will provide reasonable accommodation during the hiring and selection process for qualified individuals with a disability. If you need assistance completing the on-line application, contact the HHS Employee Service Center at 1-888-894-4747. If you are contacted for an interview and need accommodation to participate in the interview process, please notify the person scheduling the interview.

Pre-Employment Checks and Work Eligibility:

Depending on the program area and position requirements, applicants selected for hire may be required to pass background and other due diligence checks.

HHSC uses E-Verify. You must bring your I-9 documentation with you on your first day of work. Download the I-9 Form

Telework Disclaimer:

This position may be eligible for telework.  Please note, all HHS positions are subject to state and agency telework policies in addition to the discretion of the direct supervisor and business needs.