WSOP Poker Supervisor - Temporary (Harrah's Atlantic City)

Oversees the operations of assigned Poker area, ensuring compliance with government and company regulations, internal controls and departmental policies and procedures. Ensures proper procedure is used by all dealers under supervision. Verifies all gaming table transactions in supervised area. Maintains awareness of activity on games in area of supervision; settles disputes that may arise, escalating issues when appropriate. Verifies issuance of credit after completion of all authorization procedures. Motivates dealers to provide superior customer service while also taking responsibility for following dealing procedures and keeping proper game pace. Directly responsible for customer service objectives. Participates in the supervision, operation and/or support of Caesars multi-casino Bad Beat system. Gives consistent, polite, timely, and accurate information and service to all guests; taking the initiative to find the answer when unsure.

Excellent supervisor, interpersonal, communication and problem-solving skills. Must present well-groomed professional appearance. Must have excellent customer service skills. Must be able to listen and respond to visual and aural cues.