2026 Fall Intern - Inflight Experience Operations Strategy

Frontier Airlines is seeking a motivated and analytical Inflight Experience Operations Strategy Intern to support strategic initiatives that enhance operational efficiency, crew performance, and the overall inflight customer experience. This role involves analyzing data, improving processes, and collaborating with various departments to deliver measurable business outcomes in a fast-paced airline environment.

What you'll do:

• Analyze operational and performance data to identify trends, root causes, risks, and opportunities for improvement
• Develop dashboards, scorecards, and reporting tools that improve leadership visibility and support data-driven decision making
• Create sustainable tracking systems that improve operational consistency, accountability, and organizational effectiveness
• Evaluate business processes and recommend improvements that reduce manual effort, improve efficiency, and enhance the employee and customer experience
• Participate in cross-departmental initiatives alongside IT, PMO, Finance, Airport Affairs, and other teams
• Support project timelines, documentation, and meeting preparation for major inflight initiatives (e.g., technology enhancements, base openings, automation efforts)
• Design and document standardized workflows, process maps, operating procedures, and resource materials
• Develop scalable tracking and reporting solutions that support operational consistency across multiple workstreams
• Assist in identifying and evaluating tools that improve crew efficiency and “self-service” capabilities
• Contribute to user testing, requirements gathering, and feedback analysis for technology projects
• Assist with planning, coordinating, and executing cross-functional projects supporting Inflight Experience initiatives
• Develop project plans, timelines, status updates, risk assessments, and executive summaries

What they're looking for:

• Currently pursuing a degree in Business, Aviation Management, Operations, Engineering, Computer Science, or a related field
• Must fulfill FAA criminal background checks to qualify for escorted access privileges to airport security identification display areas (SIDA), if applicable
• Must be able to secure appropriate airport authority and/or US Customs security badges, if applicable
• Possess excellent office and communication skills
• Working knowledge of PC, MS Office software to include Word, Excel, PowerPoint and Outlook preferred