2027 Global System Operations Center Intern

JOB OPENING #:       9794

POSITION TITLE:      2027 Global System Operations Center Intern

DEPARTMENT:           Global Technology Organization (GTO)

Federated Hermes' Summer Internship Program gives students real hands-on experience, professional skill-building, and direct access to talented leaders across the firm. You'll gain valuable insight into the asset management industry, build your network, and take part in engaging events throughout the summer designed to foster collaboration, connect you with the firm and your fellow interns.
 

Major Duties:

• Assist with daily operational tasks and to revise any operations documentation
• Learn about and help to maintain the data center environments
• Learn about and maintain the data and voice environments
• Develop and refine reporting metrics
• Provide additional resources for customer contact, etc. during busy times and when other operations resources are limited.
• Assist in performing some less difficult turnovers (scheduled or emergency)
• Prep backup tapes
• Handle phone calls
• Handle restore requests
• Monitor errors
• Assist in data center deliveries and shipments
• Execute BMC jobs
• Install and decommission of data center equipment
• Assist with Production Code access to staff members who qualify
• Handle Iron Mountain daily/weekly procedures
• Assist with monthly password changes
• Verify equipment is accurate in the CMDB
• Utilize ticketing system (create/close tickets and changes)
• Handle batch files
• Document power bar cabinet locations
• Configure fiber for installs
• Prepare copper network and fiber cables, etc.
• Perform tasks in the operator's logbook and any other tasks

Hours/Location:

• Full-time summer schedule working 37.5 hours/week
• Hybrid work arrangement: 4 days in office / 1 day remote
• Work Locations:
  • Primary – Federated Hermes Tower – Pittsburgh, PA 15222
  • Secondary – Federated Southpointe – Canonsburg, PA 15317

Explanatory Comments:

• Above average analytical and problem-solving skills, attention to detail, accuracy and timeliness
• Demonstrate ability to work in a fast-paced environment and meet deadlines

Position Specifications:

• Pursuing a degree with a concentration in IT Computers/Operations
• Proficiency with Word and Excel required
• Interest in the IT Environment

COMMENCEMENT DATE:  09/10/2026

We are interested in qualified candidates who are eligible to work in the United States. However, we are not able to sponsor visas.

Federated Hermes is committed to providing equal employment opportunities in all aspects of employment to qualified individuals without regard to the following criteria: race, color, national origin, religion, sex, pregnancy, sexual orientation, gender identity or expression, mental or physical disability, age, familial or marital status, ancestry, military status, veteran status or genetic information as well as any other prohibited criteria under any local, state or federal law applicable to Federated Hermes. As part of the firm’s equal employment opportunity statement, Federated Hermes will also comply with applicable government contractor obligations, including ensuring veterans and qualified people with disabilities are considered for employment and promotional opportunities consistent with current federal, state and local laws and regulations. Federated Hermes will also make reasonable accommodations for the religious practices or beliefs of applicants and employees, as well as for mental health or physical disability needs.

To review Federated Hermes’ California Privacy Notice go to https://www.federatedinvestors.com/corporate/careers.do and select CA Applicant Notice.