2027 Platforms & Business Consulting Intern

West Monroe is a global business and technology consulting firm that creates measurable value through data-driven solutions. The Platforms & Business Consulting Intern will support client engagements involving business strategy, process design, financial modeling, and enterprise technology platforms such as Salesforce, ServiceNow, and NetSuite. The role also involves analysis, solution implementation, testing, documentation, and applying AI tools to improve client outcomes.

What you'll do:

• Develop and deliver business and technology solutions across Marketing, Sales, Customer Service, Accounting, and Operations functions
• Partner with client stakeholders to gather business requirements, document desired outcomes, and translate business needs into actionable solution designs
• Conduct market research, business analysis, and data analysis to identify trends, evaluate opportunities, and support strategic recommendations
• Participate in strategy and process design workshops to define current state and future state business processes, key performance indicators (KPIs), and guiding principles
• Analyze, redesign, and document operational workflows to improve efficiency, user experience, and business performance
• Assist in the configuration, customization, and implementation of enterprise platforms, including ServiceNow (ITSM, CSM, and FSO), Salesforce, and NetSuite
• Support the design and configuration of workflows, forms, automations, and basic scripting within ServiceNow, NetSuite, and Salesforce while translating business requirements into technical solutions
• Collaborate with developers, business analysts, architects, and client stakeholders throughout project delivery
• Create business requirements, user stories, solution design documentation, process maps, and user guides
• Perform system testing, debugging, quality assurance, unit testing, and user acceptance testing (UAT) to ensure high-quality implementations
• Support deployment activities, post implementation enhancements, and end user adoption by creating training materials and facilitating knowledge transfer
• Assist with financial modeling and business case development to evaluate strategic initiatives and align technology investments with business objectives

What they're looking for:

• • Sharp analytical thinking and an interest in solving complex problems
• • Effective written and verbal communication skills
• • A collaborative mindset and enthusiasm for working as part of a team
• • Ability to stay organized and manage priorities in a dynamic environment
• • Demonstrated leadership through academics, extracurricular activities, or prior work experience
• • Curiosity about emerging technologies, including AI, and a passion for continuous learning and innovation
• • Bachelor's degree in progress, with an expected graduation date between December 2027 and August 2028
• • You will be asked to confirm your expected graduation month and year at the offer stage and prior to beginning your internship
• • We do request & review official transcripts from your school prior to the start of our internship program
• • If your expected graduation date falls outside of this range or changes, you are not eligible for this internship
• • Minimum cumulative GPA of 3.0
• • Legally authorized to work in the United States without limitation or sponsorship now or in the future (e.g., OPT, H-1B visa, TN, etc.)

Benefits:

• Hybrid work model
• Travel expenses covered by West Monroe