2027 Platforms & Customer Strategy Consulting Intern

West Monroe is a global business and technology consulting firm that delivers measurable value through data, technology, and collaborative client partnerships. The Platforms & Customer Strategy Consulting Intern will work with clients to improve customer and employee experiences through strategy, business process and operating model design, data analysis, and technology enablement. The role supports platform-enabled transformation using technologies such as Salesforce, ServiceNow, NetSuite, and AI tools.

What you'll do:

• Develop and deliver business and technology solutions that improve customer experience and performance across marketing, sales, commerce, and customer service functions
• Conduct customer, market, operational, and data analysis to identify trends, pain points, opportunities, and insights that support strategic recommendations
• Engage with client stakeholders across business and technology teams to understand customer and employee needs, gather requirements, and define desired business outcomes
• Support the development of customer strategies, experience roadmaps, operating models, capability assessments, and technology-enabled transformation plans
• Participate in client workshops to assess current-state experiences and operations, design future-state processes and customer journeys, and define KPIs, capabilities, and guiding principles
• Analyze and redesign business processes, workflows, roles, and supporting technologies to improve customer experience, employee effectiveness, operational efficiency, and business performance
• Translate business and customer needs into clear business requirements, user stories, functional requirements, process flows, and current- and future-state solution designs
• Evaluate how customer platforms and emerging technologies can enable business capabilities, including identifying opportunities to improve platform utilization, integration, automation, and user experience
• Perform configuration and development activities on platforms such as Salesforce, ServiceNow, NiCE, Genesys, and NetSuite, while supporting the creation of functional, technical, and solution design documentation
• Support platform implementation activities including solution design, data and integration requirements, testing, defect resolution, deployment readiness, and change adoption
• Write and execute unit, system, and user acceptance test scripts, and support the development and delivery of end-user training, communications, and adoption materials
• Develop analyses and business cases to evaluate transformation opportunities, technology investments, expected benefits, costs, and business outcomes

What they're looking for:

• • Sharp analytical thinking and an interest in solving complex problems
• • Effective written and verbal communication skills
• • A collaborative mindset and enthusiasm for working as part of a team
• • Ability to stay organized and manage priorities in a dynamic environment
• • Demonstrated leadership through academics, extracurricular activities, or prior work experience
• • Curiosity about emerging technologies, including AI, and a passion for continuous learning and innovation
• • Bachelor's degree in progress, with an expected graduation date between December 2027 and August 2028
• + You will be asked to confirm your expected graduation month and year at the offer stage and prior to beginning your internship
• + We do request & review official transcripts from your school prior to the start of our internship program
• + If your expected graduation date falls outside of this range or changes, you are not eligible for this internship
• • Minimum cumulative GPA of 3.0
• • Legally authorized to work in the United States without limitation or sponsorship now or in the future (e.g., OPT, H-1B visa, TN, etc.)

Benefits:

• Travel expenses covered by West Monroe
• Hybrid work model