2027 Summer Intern: Associate Analyst Digital Svc & CX (Customer Operations)

Spectrum is a telecommunications company providing connectivity, entertainment, and communication services through its Spectrum brand. The Associate Analyst intern will support digital services and customer experience projects by reviewing requirements, validating technical needs, creating customer journey documentation, and coordinating handoffs with development teams.

What you'll do:

• Work with the development team and fully take over customer experience projects when communications are ready to be handed off to the development team
• Review and work with the scope, project details, requirements, journey maps, and experiences provide by the journey owners to determine feasibility, vet recommendations, and validate technical needs for the work that goes into development
• Work jointly with the journey owners on creating documentation about requirements and experiences for the customer journey
• Lead the integration with the development team and all interactions while helping ensure the technical aspects of the communications are ready to hand off so development work can begin

What they're looking for:

• Must be a rising senior with an expected graduation date between December 2027 and May 2028
• Must be currently enrolled in an accredited College or University completing a bachelor's degree
• Must have at least a 3.0 GPA or greater in current program
• Ability to travel locally to Spectrum intern development events and activities throughout the program
• Authorization to work in the U.S. without restrictions or need for future sponsorship
• Analytical skills
• Communication Skills - Verbal and Written
• Proficiency in Microsoft Office: Word, Excel, PowerPoint

Benefits:

• This is a paid, full-time, 11-week internship designed to give you real-world experience and meaningful exposure to the telecommunications industry in your chosen field.
• Professional development sessions
• Networking opportunities
• Mentorship and experiences that help you grow personally and professionally
• Learn from a mentor, who can provide guidance, support and career advice
• Kickoff conference
• Webinars
• Community service
• Cross-functional projects
• Final presentations