Account Executive

Spot Freight is a logistics company that provides freight solutions and relationship-driven support to its partners. The Account Executive supports the growth of existing accounts by managing client relationships, handling quoting and communication, resolving issues, and coordinating logistics operations to maintain and grow assigned accounts.

What you'll do:

• Manage client operational relationships and day-to-day operations between customer and the Company by ensuring customer satisfaction, addressing customer inquiries, and developing and executing problem resolution
• Serve as a direct avenue of clear communication for clients and prospective clients by developing, operating, maintaining, and growing assigned accounts
• Review and identify new opportunities with the client, coordinating with the National Account Director to determine the appropriate approach for each designated customer
• Ensure consistent operations and load management with internal Spot stakeholders, as dictated by customer needs; up to and including coordination with Spot teams in Carrier Account Management, Carrier Services and Logistics

What they're looking for:

• * Proven track record of successful customer support
• * Ability to thrive in a fast-paced environment and meet performance metrics
• * Strong negotiation skills – persuasiveness, aggressiveness, confidence, resilient
• * Entrepreneurial and competitive spirit, passion, self-motivation
• * Organization and attention to detail
• * Adaptability, multi-tasking ability, sense of urgency
• * Confident decision-making skills, problem-solving ability, and issue resolution
• * Onsite 5 days a week - Charlotte, North Carolina
• * Bachelor's degree preferred, previous sales or customer service experience desirable
• * Logistics industry knowledge preferred

Benefits:

• Overtime eligible