Account Manager (Philly- Entry Level)

TransPerfect is a global language services and technology company providing translation, interpretation, marketing, multimedia, training, and legal support services. The Account Manager develops new business relationships, grows existing client accounts, negotiates client engagements, and serves as the first level of support while coordinating with production teams to ensure high-quality delivery.

What you'll do:

• Develop prospective clients through several strategies including internet research, trade show lists, referrals, various professional directories and personal investigation
• Foster and close new clients through referrals, cold calling, networking, and other means (tradeshows, regional organizations, etc.)
• Responsible for growing new business from existing clients, including working closely with senior leadership to expand current relationships and upsell the TransPerfect portfolio
• Creatively problem solve to improve current new business development strategy
• Negotiate rates and deadlines with prospective and current clients
• Educate prospective and existing clients regarding the translation process, including TransPerfect’s rates, justification for turnaround time, and competitors’ information
• Liaise with production to ensure that all jobs are handled appropriately and with keen attention to detail, resulting in a perfect product
• Consistently follow up with clients to ensure their satisfaction with delivery, quality and customer service
• Understand all industries that TransPerfect markets to including industry leaders, current events and any other pertinent data
• Perform other special projects or duties when required

What they're looking for:

• Solid communication and relationship building abilities
• Keeping a cool head if situations get a bit stressful
• Really owning your role, taking responsibility for your clients and their business success
• Excellent written and verbal English communication skills
• Minimum Bachelor's degree or equivalent
• Excellent problem solving and analytical skills
• Strong interpersonal skills
• Effective time management

Benefits:

• We offer a fast growth path
• Provide full training around our services, technology solutions and workflows
• Career development
• An attractive bonus plan
• Social events are organized frequently