Account Manager, Practice Success

Dandy is transforming the dental industry through technology, innovation, and support for dental practices. The SMB Practice Success Account Manager will manage a high-volume portfolio of single-location practices, driving retention, product adoption, activation, and customer satisfaction through proactive, data-driven engagement. The role partners cross-functionally to deliver a consistent customer experience and resolve customer needs efficiently.

What you'll do:

• Manage a large portfolio of single-location practices, focusing on retention, expansion and account health through proactive, data-informed engagement
• Use dashboards, reports, and alerts to identify at-risk accounts and execute outreach within defined SLAs to ensure activation, utilization, and renewal readiness
• Identify and execute targeted campaigns to increase scanner utilization, product adoption, and engagement
• Drive activation of new doctors within existing practices
• Promote and sell additional scanners or product expansions where appropriate
• Build rapport with practice managers and key stakeholders through consistent, professional communication
• Serve as a trusted partner for questions, training, and troubleshooting support
• Collaborate with senior AMs and CX teams to resolve escalations or complex customer needs quickly
• Deliver high-quality service with speed, attention to detail, and efficiency
• Maintain accurate, detailed account notes and documentation for full visibility across the AM and CX teams
• Partner cross-functionally with Sales, CX, Training, Ops and Marketing to ensure a unified customer experience across locations
• Participate in team experiments designed to improve retention, operational workflows, and engagement tactics

What they're looking for:

• 1+ years of experience in Sales, Account Management, Customer Support, Customer Onboarding or Customer Success within or related to SaaS/healthcare vertical
• Proven ability to manage a high-volume portfolio with strong attention to detail and prioritization
• Experience using Case Queues, or CRM dashboards to drive daily workflows and outreach
• Strong written and verbal communication skills, comfortable engaging with customers over phone and email
• High degree of organization, follow-through, and accountability
• Curious, proactive, and energized by fast-paced, evolving environments
• Passionate about improving customer experience and contributing to team success
• Dental industry experience a plus

Benefits:

• For full-time positions, comprehensive and inclusive benefits tailored to each country where Dandy operates
• Healthcare
• Dental coverage
• Mental health support
• Parental planning resources
• Retirement savings options
• Generous paid time off