Account Resolution Specialist

Palmetto Infusion provides comprehensive ambulatory and home-based infusion services to both acute and chronically ill patients. The Account Resolution Specialist is responsible for managing account receivables and reducing the number of aged accounts by resolving disputed and denied claims.

What you'll do:

• Review account balances and resolve accounts/invoices by partnering with insurance companies and/or patients
• Collaborate with various departments to gather the necessary information in order to have claims reprocessed or resubmitted
• Coordinate with the Intake team and contracts team to determine the accuracy of information loaded on patient accounts to avoid disputed or underpaid claims
• Participate in end-of-month closing procedures

What they're looking for:

• High School Diploma or Equivalent
• Previous experience in healthcare and/or professional office setting
• Proficient at partner programs (i.e.: MS Outlook, Word, Excel)
• Ability to cope with ambiguous, changing environment while under pressure in a calm manner
• Must be able to work as a team member and develop productive and cooperative working relationships with all members of the Palmetto Infusion

Benefits:

• Comprehensive Medical Insurance
• Dental and Vision Insurance
• Company Life Insurance
• Voluntary Life and Disability Insurance
• Additional Voluntary Supplemental Plans
• Flexible Spending Account (Medical and Dependent Care)
• Health Savings Account
• 401K Retirement Plan
• Employee Assistance Program (EAP)
• Employee Discounts