Account Resolution Specialist

Job Summary As an Account Resolution Specialist, you’ll help resolve outstanding medical and other accounts through accurate account review, clear communication, and compliant collection practices. You’ll analyze balances, explain payment details, and work with clients and account holders to identify appropriate next steps. Your impact: Careful account resolution helps patients and clients understand their obligations while supporting accurate revenue cycle management. Responsibilities Review accounts receivable, account histories, and payment records; reconcile discrepancies using account analysis and basic math. Contact account holders by phone and other approved channels, applying professional phone etiquette, customer service, and negotiation skills. Manage collections accounts, including medical collections and debt collection negotiation, while following consumer protection laws and financial regulatory compliance requirements. Use financial software, accounting software, Microsoft Office, and Excel data analysis to document activity and support accurate reporting. Handle confidential information carefully and communicate account findings clearly to clients and internal partners. Experience Accounting and finance experience, including familiarity with accounts receivable, accounts payable, accounting, financial concepts, debits and credits, and account reconciliation. Knowledge of medical billing, medical terminology, CPT (Current Procedural Terminology) coding, ICD-10 (International Classification of Diseases, Tenth Revision), and revenue cycle management is useful. Understanding of debt collection, financial compliance, financial regulations, and collections account management; telemarketing experience is helpful. Strong phone communication, client communication, typing, and Microsoft Office skills, including Excel data analysis. Ability to learn and apply relevant procedures accurately; experience with financial software and accounting software is preferred. Pay: $80.59 - $302.00 per hour Benefits: 401(k) Health insurance Work Location: Remote