Account Specialist

Personify Health is on a mission to simplify and personalize the health experience to improve health and reduce costs for companies and their people. The Account Specialist supports client success through coordinated onboarding, service delivery, performance tracking, issue resolution, client engagement, and contract renewals.

What you'll do:

• Collaborate across business functions to meet client needs while following through on outstanding items until resolution
• Track internal performance to confirm client expectations are consistently met while maintaining accurate, up-to-date client records
• Research issues, access necessary resources, and escalate to appropriate internal experts for comprehensive resolution
• Participate in and host client meetings as needed while assisting in organizing open enrollment strategies, health fairs, and employee education sessions
• Support Account Managers during contract renewal process while providing ongoing analysis and strategic input for client success

What they're looking for:

• 1+ years experience in health insurance, employee benefits, human resources, or healthcare industry
• Comfort working with HR Directors and Executives
• Clear written and verbal communication skills
• Strong collaboration abilities to work effectively across business functions
• Detail-oriented approach with strong organizational and analytical capabilities
• Ability to build relationships with diverse stakeholders
• Proactive problem-solving mindset with ability to work independently and as part of team
• Experience onboarding new clients and providing account-based service preferred

Benefits:

• Benefits effective day one
• Comprehensive medical and dental coverage through Personify Health's own health solutions
• PTO plan
• Mental health support
• Retirement planning
• Financial protection
• Professional development with clear career progression and learning budgets
• Mission-driven culture where diverse perspectives drive real impact on people's health