Accounting Call Center Specialist

Group 1 Automotive is a global automotive retail company with centralized accounting and finance operations. The Accounting Call Center Specialist serves as the primary contact for customer and vendor inquiries involving Finance & Insurance, Accounts Receivable, and Accounts Payable, while providing customer service, researching accounts, processing requests, maintaining records, and coordinating issue resolution.

What you'll do:

• Serve as the primary point of contact for inbound customer and vendor inquiries related to Finance & Insurance (F&I), Accounts Receivable (AR), and Accounts Payable (AP)
• Provide professional, courteous, and timely customer service via phone and email
• Assist customers with questions regarding finance products, contracts, refunds, payments, and company policies
• Respond to vendor inquiries regarding payments, refunds, invoices, and supporting documentation
• Escalate complex issues to the appropriate department for resolution
• Research customer and vendor accounts using dealership management and document management systems
• Retrieve copies of checks, invoices, statements, and supporting documentation as requested
• Download and distribute PDF statements and financial documents to vendors and internal departments
• Perform data entry while maintaining accurate records and documentation
• Record customer interactions, notes, and activity logs in departmental tracking spreadsheets and systems
• Gather call activity and Zoom Workplace reporting data to support departmental reporting and operational metrics
• Coordinate with Finance & Insurance, Accounts Receivable, Accounts Payable, dealership personnel, and other corporate departments to resolve customer and vendor inquiries

What they're looking for:

• * High school diploma or equivalent
• * 1–3 years of experience in customer service, accounting support, call center, administrative support, or a related role
• * Excellent customer service and interpersonal skills
• * Strong verbal and written communication skills
• * Typing proficiency of **50+ words per minute**
• * Strong attention to detail and accuracy
• * Ability to read, interpret, and explain company policies and finance-related documentation
• * Strong organizational and time management skills with the ability to manage multiple priorities
• * Proficiency with Microsoft Office, including Word, Excel, Outlook, and PDF applications
• * Ability to work effectively in a fast-paced, team-oriented environment
• * Strong technical aptitude with the ability to quickly learn new systems
• * Associate degree in Business, Accounting, Finance, or a related field