Accounts Receivable Collections Coordinator

Fix Network is a global leader in repair and restoration services for vehicles, homes, and businesses, supporting brands in collision repair, mechanical services, glass care, and property restoration. The Accounts Receivable & Collections Coordinator manages daily accounts receivable and collections activities, including invoicing, payment processing, aging monitoring, customer communication, reconciliations, reporting, and process improvements.

What you'll do:

• Support new and existing branches and customers with account inquiries, reporting, billing, and payment-related issues
• Generate and distribute customer invoices accurately and in a timely manner
• Process and post customer payments to the appropriate accounts
• Monitor accounts receivable aging reports and proactively follow up on outstanding balances
• Contact customers and branches regarding overdue accounts through phone calls, emails, and written correspondence
• Establish and monitor payment arrangements with customers as appropriate
• Maintain detailed documentation of collection activities, customer communications, and payment commitments
• Identify delinquent accounts requiring escalation and coordinate with management regarding external collection efforts when necessary
• Analyze and assess the creditworthiness of customers using external credit reporting and risk management tools
• Investigate, reconcile, and resolve account discrepancies, billing issues, and payment disputes
• Collaborate with Sales, Operations, Customer Service, and other departments to facilitate timely collections and resolve account-related concerns
• Maintain accurate and up-to-date customer account records

What they're looking for:

• High School Diploma or equivalent
• Minimum of 1-3 years of experience in Accounts Receivable, Collections, Credit, or a related accounting function
• Experience communicating with customers regarding outstanding balances and payment arrangements
• Knowledge of accounts receivable processes, collections procedures, and account reconciliation practices
• Proficiency in Microsoft Office applications, particularly Excel
• Strong analytical and problem-solving skills with attention to detail
• Excellent verbal, written, and interpersonal communication skills
• Ability to manage multiple priorities and meet deadlines in a fast-paced environment
• Strong organizational and time management skills
• Ability to work independently while fostering positive working relationships with internal and external stakeholders
• Associate's Degree in Accounting, Finance, Business Administration, or a related field is considered an asset
• Experience with Automotive Insurance