ADMINISTRATIVE COORDINATOR 4

About the Department

The mission of the Louisiana Department of Health is to protect and promote health and to ensure access to medical, preventive, and rehabilitative services for all residents of the State of Louisiana.

Learn more about the Louisiana Department of Health

Be the first point of contact in supporting Medicaid services that impact communities across Louisiana. In this role, you’ll provide front-line assistance to the public, process critical case updates, and help ensure accurate and timely eligibility operations. If you’re detail-oriented, enjoy helping others, and thrive in a fast-paced environment, this is a great opportunity to make a meaningful difference while building your career.

Position Duties

Minimum Qualifications

The official job specifications for this role, as defined by the State Civil Service, can be found here.

Other Qualifications

Job Duties:

· Serves as the agency’s front line support by assisting the public in person, by phone, and via email with questions related to Medicaid policies, program requirements, case status, and application or renewal processes. 

· Processes statewide correspondence in a timely and accurate manner by receiving, sorting, stamping, scanning, filing, and disposing of postal mail, electronic mail, and faxes in accordance with policy and procedures. 

· Updates LaMEDS case records by entering case status changes and detailed case notes, and performs related actions such as mailing requested documents, initiating case closures, and uploading and indexing documents in EDMS. 

· Assists members with completing self-service portal change reports in LaMEDS, including updates to personal information, household composition, income, expenses, and requests for case actions or replacement Medicaid cards. 

· Performs clerical and data entry functions in LaMEDS, including assigning and reassigning tasks to Medicaid analysts to support efficient workflow and case processing. 

· Supports customer service and outreach efforts by assisting with high call volumes, participating in outbound calling initiatives, and attending community events to provide program information and resources. 

· Performs administrative and operational support functions, including maintaining equipment and property records, managing office supply inventory, supporting safety activities, and operating office equipment to ensure efficient daily operations.

Location: Medical Vendor Administration / Eligibility Field Operations / Lafayette Parish

Appointment Type: Probational or Promotional appointment

Cost Center: 305-2050405

Position Number(s): 159939

No Civil Service test score is required in order to be considered for this vacancy.

To apply for this vacancy, click on the “Apply” link above and complete an electronic application, which can be used for this vacancy as well as future job opportunities. Applicants are responsible for checking the status of their application to determine where they are in the recruitment process.

Further status message information is located under the Information section of the Current Job Opportunities page. 

*Information to support your eligibility for the position must be included in the application (i.e., relevant, detailed experience/education). Resumes will not be accepted in lieu of completed education and experience sections. Applications may be rejected if incomplete.

Contact Information:

[email protected]

LA Department of Health (LDH)

Division of Human Resources

PO Box 4818

Baton Rouge, LA 70821

225-342-6477

This organization participates in E-verify, and for more information on E-verify, please contact DHS at 1-888-464-4218. 

LDH supports Louisiana’s commitment to being a State as a Model Employer (SAME) by promoting the recruitment, hiring, and retention of individuals with disabilities.

Information on Louisiana Works, Louisiana Rehabilitation Services is available here.

LDH is an equal opportunity employer and seeks to recruit a highly productive and diverse workforce and will provide equal employment opportunities to all employees and prospective employees. Employment decisions shall be based strictly on merit and without regard to religious or political beliefs, sex, race, or any other non-merit factor.

Benefits

Supplemental Questions

Required Question

Agency Information