ADMINISTRATIVE COORDINATOR 4
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Apply to ADMINISTRATIVE COORDINATOR 4 at State of LouisianaJob details
- Location
- Shreveport or Baton Rouge or Clayton County or Cobb County or DeKalb County or Douglas County or Fayette County or Fulton County or Gwinnett County or Henry County or Jackson County or Rockdale County
- Work type
- Onsite
- Compensation
- $32,784 - $56,184/yr
- Posted
- 1 week ago
- Apply on
- governmentjobs.com
About this role
About the Department
The mission of the Louisiana Department of Health is to protect and promote health and to ensure access to medical, preventive, and rehabilitative services for all residents of the State of Louisiana.
Learn more about the Louisiana Department of Health
Looking to make a meaningful impact? Join LDH’s Medical Vendor Administration team and support critical Medicaid eligibility operations that serve communities across Louisiana. In this role, you’ll collaborate with leadership and program staff, apply complex policy, and help resolve issues that directly affect program success. If you’re detail-oriented, enjoy problem-solving, and want to be part of a mission-driven team, we encourage you to apply!
An ideal candidate should possess the following competencies:Accepting Direction: The ability to be open and willing to follow guidance or instructions.
Demonstrating Accountability: The ability to take ownership of actions, behaviors, performance, decisions, and outcomes.
Following Policies and Procedures: The ability to follow, reinforce, adapt, or develop policies and procedures to maintain compliance with federal and state legal requirements, State Civil Service rules, and organizational policies.
Managing Resources: The ability to manage financial, physical, and contractual resources to ensure compliance and maximize business value.
Position Duties
EXPERIENCE SUBSTITUTION:
Every 15 semester hours earned from an accredited college or university will be credited as six months of experience.
Minimum Qualifications
The official job specifications for this role, as defined by the State Civil Service, can be found here.
Other Qualifications
Job Duties:
· Serves as front-line support to the public by responding to inquiries in person, by phone, and via email regarding Medicaid policies, program requirements, case status, and application or renewal processes.
· Processes statewide correspondence in a timely and accurate manner, including receiving, sorting, stamping, scanning, filing, and disposing of mail, email, and fax communications in accordance with policy and procedures.
· Updates LaMEDS case records by entering case status changes and detailed case notes, and performs related actions such as mailing requested documents, initiating case closures, and uploading/indexing documents in EDMS.
· Assists members with completing self-service portal change reports in LaMEDS, including updates to personal information, household composition, income, expenses, and requests for replacement Medicaid cards or case actions.
· Performs clerical and data entry functions in LaMEDS, including assigning or reassigning tasks to Medicaid analysts as appropriate to support workflow efficiency.
· Provides support to customer service and outreach efforts by assisting with high call volume inquiries, participating in outbound calling initiatives, and attending community events to share program information and resources.
· Performs administrative and operational support functions such as maintaining equipment and property records, managing office supply inventory, supporting safety activities, and operating office equipment to ensure efficient daily operations.
Position-Specific Details:
Location: Medical Vendor Administration / Eligibility Field Operations / Caddo Parish
Appointment Type: Probational
Cost Center: 305-2050408
Position Number(s): 158700
How To Apply:
No Civil Service test score is required in order to be considered for this vacancy.
To apply for this vacancy, click on the “Apply” link above and complete an electronic application, which can be used for this vacancy as well as future job opportunities. Applicants are responsible for checking the status of their application to determine where they are in the recruitment process.
Further status message information is located under the Information section of the Current Job Opportunities page.
*Information to support your eligibility for the position must be included in the application (i.e., relevant, detailed experience/education). Resumes
will not be accepted in lieu of completed education and experience sections. Applications may be rejected if incomplete.
Contact Information:
LA Department of Health (LDH)
Division of Human Resources
PO Box 4818
Baton Rouge, LA 70821
225-342-6477
This organization participates in E-verify, and for more information on E-verify, please contact DHS at 1-888-464-4218.
LDH supports Louisiana’s commitment to being a State as a Model Employer (SAME) by promoting the recruitment, hiring, and retention of individuals with disabilities.
Information on Louisiana Works, Louisiana Rehabilitation Services is available here.
LDH is an equal opportunity employer and seeks to recruit a highly productive and diverse workforce and will provide equal employment opportunities to all employees and prospective employees. Employment decisions shall be based strictly on merit and without regard to religious or political beliefs, sex, race, or any other non-merit factor.
Benefits
As a state employee, you will earn competitive pay, choose from a variety of benefits, and have access to a great professional development program:
Insurance Coverage More information can be found at https://info.groupbenefits.org/
Parental Leave – Up to six weeks paid parental leave
More information can be found at https://www.civilservice.louisiana.gov/Parental-Leave/Default.aspx
Holidays and Leave – State employees receive the following paid holidays each year:
- New Year's Day
- Martin Luther King, Jr. Day,
- Mardi Gras,
- Good Friday,
- Memorial Day,
- Independence Day,
- Labor Day,
- Veteran's Day,
- Thanksgiving Day and Christmas Day.
State employees earn sick and annual leave which can be accumulated and saved for future use. Your accrual rate increases as your years of service increase.
Retirement – State of Louisiana employees are eligible to participate in various retirement systems (based on the type of appointment and agency for which an employee works). These retirement systems provide retirement allowances and other benefits for state officers and employees and their beneficiaries. State retirement systems may include (but are not limited to):
- Louisiana State Employees Retirement System (www.lasersonline.org). LASERS has provided this video to give you more detailed information about their system
- Teacher's Retirement System of Louisiana (www.trsl.org),
- Louisiana School Employees Retirement System (www.lsers.net), among others
Supplemental Questions
- I avoid responsibility, deliver poor work, and resist feedback.
- I take ownership when prompted and meet basic expectations.
- I own results, meet standards, and respond to feedback professionally.
- I drive high performance, prevent issues, and model accountability.
- I struggle to follow rules or apply policies correctly, which can lead to confusion or mistakes.
- I follow rules with support and help correct issues, but I sometimes apply policies inconsistently.
- I apply and explain policies accurately, adapt to routine situations, and help improve procedures.
- I guide others in applying policies, prevent compliance issues, and improve procedures based on experience.
- I struggle to manage resources, don’t always follow required procedures, or have trouble keeping accurate records.
- I handle basic resource tasks but may not consistently align them with priorities or follow procedures.
- I manage resources effectively, follow procedures, track usage, and maintain accurate records to support my team’s goals.
- I plan ahead to meet future needs, improve systems, strengthen vendor relationships, and ensure compliance across resource areas.
- I resist direction, ignore feedback, and need reminders to complete tasks.
- I follow direction with reminders and often need clarification or support.
- I follow direction reliably, adjust to feedback, and complete tasks on time.
- I adapt quickly, follow through, and help others adjust as needed.
Required Question
Agency Information
EmployerState of LouisianaAddress 1201 N 3rd StBaton Rouge, Louisiana, 70802 Phone(866) 783-5462
Website http://agency.governmentjobs.com/louisiana/default.cfm