Commonwealth of Pennsylvania
Dauphin County, Pennsylvania

Administrative Officer 4

Hybrid$78,925 - $119,844/yrPosted 1 week ago

Job details

Location
Dauphin County, Pennsylvania
Work type
Hybrid
Compensation
$78,925 - $119,844/yr
Posted
1 week ago
Apply on
governmentjobs.com

About this role

About the Department

Step into a high-impact position as an Administrative Officer 4 with the Pennsylvania Emergency Management Agency. This role strengthens the systems that keep emergency responders connected and prepared. Your work supports programs, partnerships, and standards that help safeguard residents during daily operations and major events. Become part of a mission-driven team dedicated to public safety.


Position Duties

This position oversees key administrative functions that support 911 program planning, training, compliance and funding across the Commonwealth. The role involves coordination with stakeholders, monitoring standards, and ensuring consistent service levels statewide. As a Administrative Officer 4, you will perform the following duties:

  • Program Standards: Collaborate with stakeholders to maintain training, certification, and quality assurance standards for emergency communication staff
  • Compliance Oversight: Develop inspection processes, review certification reports and confirm Public Safety Answering Point compliance
  • Technical Assistance: Provide statewide support, audits and guidance on 911 quality assurance, training, and operations
  • Plan Review: Evaluate county 911 system plans and ensure alignment with agency requirements and reporting standards
  • Grant Coordination: Support funding programs by reviewing grants, monitoring progress, and ensuring alignment with statewide objectives
  • Emergency Support: Perform assigned duties during emergency situations, including extended, or modified schedules

Interested in learning more? Additional details regarding this position can be found in the position description.


Work Schedule and Additional Information:

  • FREE on-site parking
  • Full-time employment
  • Work hours are 8:00 AM to 4:00 PM, Monday - Friday, with a 30-minute lunch.
  • In the event of an emergency/disaster situation or training exercise, this position may be required to travel, work up to 12-hour shifts, and work outside of the normal work hours, including weekends and overnights.
  • Frequent travel within the state is required to provide assistance to county partners on program requirements. 
  • Telework: You may have the opportunity to work from home (telework) part-time, upon successful completion of a training period. In order to telework, you must have a securely configured high-speed internet connection and work from an approved location inside Pennsylvania. If you are unable to telework, you will have the option to report to the headquarters office in Harrisburg. The ability to telework is subject to change at any time. Additional details may be provided during the interview.
  • Salary: Selected candidates who are new to employment with the Commonwealth of Pennsylvania will begin employment at the starting annual salary of $78,925 (before taxes). 
  • You will receive further communication regarding this position via email. Check your email, including spam/junk folders, for these notices.

Minimum Qualifications

QUALIFICATIONS

Minimum Experience and Training Requirements:

  • One year as an Administrative Officer 3 (Commonwealth job title or equivalent Federal Government job title, as determined by the Office of Administration); or
  • Six years of experience in progressively responsible and varied office management or staff work, including experience in personnel management, budgeting, or procurement; and such training as may have been gained through graduation from a four-year college or university; or
  • Any equivalent combination of experience and training.


Other Requirements:

  • This particular position also requires one year or more of full-time professional experience in one or more of the following areas: 
    • developing and implementing strategic plans for 911 Centers,
    • developing and implementing training and quality assurance / quality improvement plans for 911 Centers 
    • completing and submitting fiscal compliance reports for 911 Centers.
  • You must meet the PA residency requirement. For more information on ways to meet PA residency requirements, follow the link and click on Residency Guidelines. 
  • You must be able to perform essential job functions.


How to Apply:

  • Resumes, cover letters, and similar documents will not be reviewed, and the information contained therein will not be considered for the purposes of determining your eligibility for the position. Information to support your eligibility for the position must be provided on the application (i.e., relevant, detailed experience/education).
  • If you are claiming education in your answers to the supplemental application questions, you must attach a copy of your college transcripts for your claim to be accepted toward meeting the minimum requirements. Unofficial transcripts are acceptable.
  • Your application must be submitted by the posting closing date. Late applications and other required materials will not be accepted.
  • Failure to comply with the above application requirements may eliminate you from consideration for this position. 
  • All application materials and interview responses must reflect the applicant’s own experience, qualifications, and work. Applicants may use generative AI tools for preparation purposes only. Use of AI to misrepresent or falsify information, or to assist during interviews, is not permitted. Review the Guidance for Generative AI Tools & Job Seekers for additional information.

Veterans:

  • Pennsylvania law (51 Pa. C.S. §7103) provides employment preference for qualified veterans for appointment to many state and local government jobs. To learn more about employment preferences for veterans, go to www.pa.gov/agencies/employment/how-to-apply.html and click on Veterans.

Telecommunications Relay Service (TRS): 

  • 711 (hearing and speech disabilities or other individuals).

If you are contacted for an interview and need accommodations due to a disability, please discuss your request for accommodations with the interviewer in advance of your interview date.


The Commonwealth is an equal employment opportunity employer and is committed to a diverse workforce. The Commonwealth values inclusion as we seek to recruit, develop, and retain the most qualified people to serve the citizens of Pennsylvania. The Commonwealth does not discriminate on the basis of race, color, religious creed, ancestry, union membership, age, gender, sexual orientation, gender identity or expression, national origin, AIDS or HIV status, disability, or any other categories protected by applicable federal or state law. All diverse candidates are encouraged to apply.

Other Qualifications

  • Completing the application, including all supplemental questions, serves as your exam for this position. No additional exam is required at a test center (also referred to as a written exam).
  • Your score is based on the detailed information you provide on your application and in response to the supplemental questions. 
  • Your score is valid for this specific posting only.
  • You must provide complete and accurate information or:
    • your score may be lower than deserved.
    • you may be disqualified.
  • You may only apply/test once for this posting.
  • Your results will be provided via email.

Benefits

Learn more about our Total Rewards by watching this short video!


See the total value of your benefits package by exploring our benefits calculator.

Health & Wellness

We offer multiple health plans so our employees can choose what works best for themselves and their families. Our comprehensive benefits package includes health coverage, vision, dental, and wellness programs.*


Compensation & Financial Planning
We invest in our employees by providing competitive wages and encouraging financial wellness by offering multiple ways to save money and ensure peace of mind including multiple retirement and investment plan options. 

Work/Life Balance
We know there’s more to life than just work! Our generous paid leave benefits include paid vacation, paid sick leave, eight weeks of paid parental leave, military leave, and paid time off for most major U.S. holidays, as well as flexible work schedules and work-from-home opportunities.* 

Values and Culture
We believe in the work we do and provide continual opportunities for our employees to grow and contribute to the greater good. As one of the largest employers in the state, we provide opportunities for internal mobility, professional development, and the opportunity to give back by participating in workplace charitable giving.

Employee Perks
Sometimes, it is the little “extras” that make a big difference. Our employees receive special employee-only discounts and rates on a variety of services and memberships.

For more information on all of these Total Rewards benefits, please visit www.employment.pa.gov and click on the benefits box.

*Eligibility rules apply.

Supplemental Questions

01
Additional Requirement - Do you possess one year or more of full-time professional experience in one or more of the following areas: developing and implementing strategic plans for 911 Centers, developing and implementing training and quality assurance / quality improvement plans for 911 Centers , or completing and submitting fiscal compliance reports for 911 Centers?
  • Yes
  • No
02
If you indicated YES to the question above, please describe the details of the experience you possess. Please be sure to address the items listed below in your response. The claimed experience must also be provided within the experience section of your application. If you indicated NO to the question above, type N/A in the box below.
  1. The name(s) of the employer(s) where you gained this experience
  2. The specific duties you performed related to your experience with developing and implementing strategic plans for 911 Centers, developing and implementing training and quality assurance / quality improvement plans for 911 Centers , or completing and submitting fiscal compliance reports for 911 Centers
  3. Your level of responsibility
03
Have you been employed by the Commonwealth of Pennsylvania as an Administrative Officer 3 for one or more years full-time?
  • Yes
  • No
04
If you are claiming experience in the above question, please list the employer(s) where you gained this experience in the text box below. The employer(s) and a description of the experience must also be included in the appropriate sections of your application if you would like the experience to be considered in the eligibility decision. If you claimed you do not have experience, type N/A in the text box below.
05
Do you possess progressively responsible and varied office management or staff work which includes experience in personnel management, budgeting, or procurement?
  • Yes
  • No
06
If you are claiming experience in the above question, please list the employer(s) where you gained this experience in the text box below. The employer(s) and a description of the experience must also be included in the appropriate sections of your application if you would like the experience to be considered in the eligibility decision. If you claimed you do not have experience, type N/A in the text box below.
07
How many years of full-time experience in progressively responsible and varied office management or staff work in public or private organization do you possess?
  • 6 years or more
  • 5 but less than 6 years
  • 4 but less than 5 years
  • 3 but less than 4 years
  • 2 but less than 3 years
  • 1 but less than 2 years
  • Less than 1 year
  • None
08
If you are claiming experience in the above question, please list the employer(s) where you gained this experience in the text box below. The employer(s) and a description of the experience must also be included in the appropriate sections of your application if you would like the experience to be considered in the eligibility decision. If you claimed you do not have experience, type N/A in the text box below.
09
What level of college coursework have you completed in business administration, public administration, human resources, strategic leadership, or other related areas? If you are claiming credits/degree, you must upload a copy of your college transcript(s) for this education to be considered in the eligibility decision. Unofficial transcripts are acceptable. You must attach your transcript(s) prior to the submission of your application by using the "Attachments" tab on the left. You will not be able to add a transcript(s) to the application after it has been submitted.

If your education was acquired outside of the United States, you must upload a copy of your foreign credential evaluation report. We can only accept foreign credential evaluations from organizations that are members of the National Association of Credential Services (NACES). A list of current NACES members can be found by visiting www.naces.org and clicking the Evaluation Services Link.

You must attach your documentation prior to the submission of your application by using the "Attachments" tab on the left. You will not be able to add a document to the application after it has been submitted.
  • Master's degree or higher
  • Bachelor's degree
  • Some coursework
  • None
10
If you have not completed college coursework in one of the fields listed in the previous question, how much college coursework have you completed in another field? If you are claiming credits/degree, you must upload a copy of your college transcript(s) for this education to be considered in the eligibility decision. Unofficial transcripts are acceptable. You must attach your transcript(s) prior to the submission of your application by using the "Attachments" tab on the left. You will not be able to add a transcript(s) to the application after it has been submitted.

If your education was acquired outside of the United States, you must upload a copy of your foreign credential evaluation report. We can only accept foreign credential evaluations from organizations that are members of the National Association of Credential Services (NACES). A list of current NACES members can be found by visiting www.naces.org and clicking the Evaluation Services Link.

You must attach your documentation prior to the submission of your application by using the "Attachments" tab on the left. You will not be able to add a document to the application after it has been submitted.
  • 120 credits or more
  • 90 but less than 120 credits
  • 60 but less than 90 credits
  • 30 but less than 60 credits
  • Less than 30 credits
  • None
11
You must complete the supplemental questions below. These supplemental questions are the exam and will be scored. They are designed to give you the opportunity to relate your experience and training background to the major activities (Work Behaviors) performed in this position. Failure to provide complete and accurate information may delay the processing of your application or result in a lower-than-deserved score or disqualification. You must complete the application and answer the supplemental questions. Resumes, cover letters, and similar documents will not be reviewed for the purposes of determining your eligibility for the position or to determine your score.

All information you provide on your application and supplemental questions is subject to verification. Any misrepresentation, falsification or omission of material facts is subject to penalty. If requested, you must provide documentation, including names, addresses, and telephone numbers of individuals who can verify the validity of the information you provide in the application and supplemental questions.

Read each question carefully. Determine and select which "Level of Performance" most closely represents your highest level of experience/training. List the employer(s)/training source(s) from your Work or Education sections of the application where you gained this experience/training. The "Level of Performance" you choose must be clearly supported within the description of the experience and training information entered in your application or your score may be lowered. In order to receive credit for experience, you must have worked in a job for at least six months in which the experience claimed was a major function.

If you have read and understand these instructions, please click on the "Yes" button and proceed to the exam questions.

If you have general questions regarding the application and hiring process, please refer to our FAQ page.
  • Yes
12
WORK BEHAVIOR 1 – WRITTEN COMMUNICATION Exchanges information with others in an effective, timely, and organized manner. Compiles information for financial, statistical, monthly, or other reports, manuals, letters, memoranda, training materials, policies, and procedures in order to record information, respond to correspondence, or disseminate information specific to 911 Public Safety Answering Points (PSAP). Formats document submissions for review, approval, and distribution to a variety of audiences. Levels of Performance

Select the Level of Performance that best describes your claim.
  • A. I have experience writing information such as policies, procedures, or training materials, specific to 911 Public Safety Answering Points (PSAP). I was responsible for the final content.
  • B. I have experience drafting information such as policies, procedures, or training materials, specific to 911 Public Safety Answering Points (PSAP). Someone else was responsible for the final content using the information I drafted.
  • C. I have experience writing information such as policies, procedures, or training materials, NOT RELATED TO 911 Public Safety Answering Points (PSAP).
  • D. I have successfully completed college-level coursework related to business writing, technical writing, English composition, or journalism.
  • E. I have NO experience or training related to this work behavior.
13
In the text box below, please describe your experience as it relates to the level of performance you claimed in this work behavior. Please be sure your response addresses the items listed below which relate to your claim. If you indicated you have no work experience related to this work behavior, type N/A in the box below.
  1. The name(s) of the employer(s) where you gained this experience.
  2. Your experience writing or drafting information, including the topic.
  3. Your level of responsibility.
14
If you have selected the level of performance pertaining to college coursework, please provide your responses to the three items listed below. If you indicated you have no coursework related to this work behavior, type N/A in the text box below.
  1. College/University
  2. Course Title
  3. Credits/Clock Hours
15
WORK BEHAVIOR 2 – SUPERVISION Supervises staff by assigning work and establishing priorities and timeframes for completion. Reviews employee performance and prepares evaluation reports. Interviews prospective employees and recommends selection. Receives and resolves grievances and complaints. Provides guidance to staff on complex issues. Approves or denies leave requests. Coaches, counsels, and mentors direct reports. Identifies training needs and provides training to staff. Levels of Performance Select the Level of Performance that best describes your claim.
  • A. I have experience SUPERVISING subordinate staff at MULTI-SITE locations. I have interviewed and hired staff, rated employee performance, assigned work, established priorities, handled grievances, provided guidance, identified training needs, and approved leave.
  • B. I have experience SUPERVISING subordinate staff at ONE location. I have interviewed and hired staff, rated employee performance, assigned work, established priorities, handled grievances, provided guidance, identified training needs, and approved leave.
  • C. I have experience as a LEAD WORKER. I provided on-the-job training to new staff, assigned and reviewed work, and served as a team or group leader, but I was NOT responsible for handling grievances, employee discipline, or rating employee performance.
  • D. I have successfully completed college-level coursework or training related to supervisory development, labor relations, or human resource management, but I do not have at least six months of supervisory or lead work experience in a work setting.
  • D. I have NO experience or training related to this work behavior.
16
In the text box below, please describe your experience as it relates to the level of performance you claimed in this work behavior. Please be sure your response addresses the items listed below which relate to your claim. If you indicated you have no work experience related to this work behavior, type N/A in the box below.
  1. The name(s) of the employer(s) where you gained this experience.
  2. Your duties as a supervisor or lead worker.
  3. Your level of responsibility.
17
If you have selected the level of performance pertaining to college coursework or training, please provide your responses to the three items listed below. If you indicated you have no coursework related to this work behavior, type N/A in the text box below.
  1. College/University/Training Source
  2. Course Title
  3. Credits/Clock Hours
18
WORK BEHAVIOR 3 – TECHNICAL ASSISTANCE Translates requirements and regulations into actionable steps. Responds to inquiries by providing accurate and timely verbal guidance. Assists with system navigation, data interpretation, and process execution. Serves as a subject-matter resource for internal staff and external stakeholders providing training, general administration, and management in a 911 environment. Levels of Performance Select the Level of Performance that best describes your claim.
  • A. I have experience providing technical assistance to internal staff or external stakeholders regarding policies, procedures, or standards RELATED TO 911 guidelines.
  • B. I have experience providing technical assistance to internal staff or external stakeholders regarding policies, procedures, or standards NOT RELATED TO 911 guidelines.
  • C. I have successfully completed college-level coursework related to communication, public administration, project management, or business administration.
  • D. I have NO experience or training related to this work behavior.
19
In the text box below, please describe your experience as it relates to the level of performance you claimed in this work behavior. Please be sure your response addresses the items listed below which relate to your claim. If you indicated you have no work experience related to this work behavior, type N/A in the box below.
  1. The name(s) of the employer(s) where you gained this experience.
  2. Your experience providing technical assistance and to whom, including the topic(s).
  3. Your level of responsibility.
20
If you have selected the level of performance pertaining to college coursework, please provide your responses to the three items listed below. If you indicated you have no coursework/training related to this work behavior, type N/A in the text box below.
  1. College/University
  2. Course Title
  3. Credits/Clock Hours
21
WORK BEHAVIOR 4 – QUALITY ASSESSMENT Evaluates program performance to ensure consistent delivery of high-quality 911 program administration services. Develops metrics and operational objectives, refines procedures, and implements improvements to enhance outcomes and support organizational goals. Levels of Performance Select the Level of Performance that best describes your claim.
  • A. I have experience evaluating program performance to ensure consistent delivery of high-quality 911 program administration services. I DEVELOPED AND IMPLEMENTED objectives and improvements to enhance outcomes and support organizational goals.
  • B. I have experience evaluating program performance to ensure consistent delivery of high-quality 911 program administration services. I made recommendations for new objectives and improvements in support of organizational goals; however, SOMEONE ELSE had final authority in implementing any changes.
  • C. I have experience evaluating program performance or making recommendations for program improvements in support of organizational goals NOT RELATED TO 911 administration services.
  • D. I have successfully completed college level coursework related to program evaluation.
  • E. I have NO experience or training related to this work behavior.
22
In the text box below, please describe your experience as it relates to the level of performance you claimed in this work behavior. Please be sure your response addresses the items listed below which relate to your claim. If you indicated you have no work experience related to this work behavior, type N/A in the box below.
  1. The name(s) of the employer(s) where you gained this experience.
  2. Your experience evaluating program performance, including the type(s) of programs/services.
  3. The objectives or improvements you developed, implemented, or recommended.
  4. Your level of responsibility.
23
If you have selected the level of performance pertaining to college coursework, please provide your responses to the three items listed below. If you indicated you have no coursework related to this work behavior, type N/A in the text box below.
  1. College/University
  2. Course Title
  3. Credits/Clock Hours

Required Question

Agency Information

EmployerCommonwealth of PennsylvaniaAddress 613 North Street

Harrisburg, Pennsylvania, 17120 Website http://www.employment.pa.gov
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About Commonwealth of Pennsylvania

Commonwealth of Pennsylvania
Dauphin County, Pennsylvania
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