Administrator (Support & Operations) (164610)

Job Summary

ESSENTIAL FUNCTIONS
• Manage Mac software requests
• Create and test software install packages for Mac OS
• Integrate Mac software packages into JAMF
• Publish Mac apps into the App Portal.

QUALIFICATIONS
• College degree in Information Systems or related field, or equivalent work experience.
• 6-12 years' experience in Information Technology.

• Enterprise Mac support experience.
• Extensive JAMF Pro experience specifically with Casper Admin, Casper Composer and Casper Remote.
• Extensive knowledge of the MacOS file system.
• Knowledge of Apple's software update process  JAMF.
• MacOS security hardening experience.
• Imaging Mac computers.
• Documenting install steps and procedures of new software installs.
• Troubleshooting Mac software installs that don't work.
• Create a checkout procedure/documentation to test new Mac software installs against.
• JAMF Self Service knowledge.
• Administrative experience on Windows and/or Unix platforms
• Demonstrated ability to develop customized solutions to meet business requirements
• Advanced problem solving skills and the ability to work collaboratively with other departments to resolve complex issues with innovative solutions
• Demonstrated ability to prioritize work load and meet project deadlines
• Ability to adapt in a dynamic work environment and make independent decisions
• Strong customer service focus
• Excellent oral and written communication skills
• Willingness to work a flexible schedule to accommodate project deadline

Key Responsibilities

ESSENTIAL FUNCTIONS
• Manage Mac software requests
• Create and test software install packages for Mac OS
• Integrate Mac software packages into JAMF
• Publish Mac apps into the App Portal.

QUALIFICATIONS
• College degree in Information Systems or related field, or equivalent work experience.
• 6-12 years' experience in Information Technology.

• Enterprise Mac support experience.
• Extensive JAMF Pro experience specifically with Casper Admin, Casper Composer and Casper Remote.
• Extensive knowledge of the MacOS file system.
• Knowledge of Apple's software update process  JAMF.
• MacOS security hardening experience.
• Imaging Mac computers.
• Documenting install steps and procedures of new software installs.
• Troubleshooting Mac software installs that don't work.
• Create a checkout procedure/documentation to test new Mac software installs against.
• JAMF Self Service knowledge.
• Administrative experience on Windows and/or Unix platforms
• Demonstrated ability to develop customized solutions to meet business requirements
• Advanced problem solving skills and the ability to work collaboratively with other departments to resolve complex issues with innovative solutions
• Demonstrated ability to prioritize work load and meet project deadlines
• Ability to adapt in a dynamic work environment and make independent decisions
• Strong customer service focus
• Excellent oral and written communication skills
• Willingness to work a flexible schedule to accommodate project deadline

Skill Requirements

ESSENTIAL FUNCTIONS
• Manage Mac software requests
• Create and test software install packages for Mac OS
• Integrate Mac software packages into JAMF
• Publish Mac apps into the App Portal.

QUALIFICATIONS
• College degree in Information Systems or related field, or equivalent work experience.
• 6-12 years' experience in Information Technology.

• Enterprise Mac support experience.
• Extensive JAMF Pro experience specifically with Casper Admin, Casper Composer and Casper Remote.
• Extensive knowledge of the MacOS file system.
• Knowledge of Apple's software update process  JAMF.
• MacOS security hardening experience.
• Imaging Mac computers.
• Documenting install steps and procedures of new software installs.
• Troubleshooting Mac software installs that don't work.
• Create a checkout procedure/documentation to test new Mac software installs against.
• JAMF Self Service knowledge.
• Administrative experience on Windows and/or Unix platforms
• Demonstrated ability to develop customized solutions to meet business requirements
• Advanced problem solving skills and the ability to work collaboratively with other departments to resolve complex issues with innovative solutions
• Demonstrated ability to prioritize work load and meet project deadlines
• Ability to adapt in a dynamic work environment and make independent decisions
• Strong customer service focus
• Excellent oral and written communication skills
• Willingness to work a flexible schedule to accommodate project deadline

Other Requirements

ESSENTIAL FUNCTIONS
• Manage Mac software requests
• Create and test software install packages for Mac OS
• Integrate Mac software packages into JAMF
• Publish Mac apps into the App Portal.

QUALIFICATIONS
• College degree in Information Systems or related field, or equivalent work experience.
• 6-12 years' experience in Information Technology.

• Enterprise Mac support experience.
• Extensive JAMF Pro experience specifically with Casper Admin, Casper Composer and Casper Remote.
• Extensive knowledge of the MacOS file system.
• Knowledge of Apple's software update process  JAMF.
• MacOS security hardening experience.
• Imaging Mac computers.
• Documenting install steps and procedures of new software installs.
• Troubleshooting Mac software installs that don't work.
• Create a checkout procedure/documentation to test new Mac software installs against.
• JAMF Self Service knowledge.
• Administrative experience on Windows and/or Unix platforms
• Demonstrated ability to develop customized solutions to meet business requirements
• Advanced problem solving skills and the ability to work collaboratively with other departments to resolve complex issues with innovative solutions
• Demonstrated ability to prioritize work load and meet project deadlines
• Ability to adapt in a dynamic work environment and make independent decisions
• Strong customer service focus
• Excellent oral and written communication skills
• Willingness to work a flexible schedule to accommodate project deadline