Admissions Operations Support Analyst

California State Polytechnic University-Pomona is a public university whose Office of Admissions supports recruitment, admission, enrollment, and transfer credit activities for prospective and entering students. The Admissions Operations Support Analyst provides operational and technical support for admissions processing, applicant records, specialized admissions scenarios, systems, data reconciliation, and student-facing services.

What you'll do:

• A thorough understanding of freshman, transfer, and graduate admission requirements, including GPA and unit calculations, A-G subject areas, and Golden Four Coursework, test scores, and transcript requirements
• Provides comprehensive operational assistance for undergraduate and graduate admissions, including, but not limited to, coordinating applicant review workflows, monitoring application progress, identifying outstanding or incomplete items, resolving processing issues, and ensuring applications are processed accurately and timely in accordance with CSU, university, and applicable program admissions policies and procedures
• Coordinates the preparation of applications for admission decisions, including, but not limited to, reviewing applicant eligibility and application information, identifying complex, exceptional, or non-routine cases, researching discrepancies, and facilitating manual review and evaluation processes as needed to ensure accurate and timely admission decisions
• Maintains the accuracy, completeness, and integrity of applicant and admissions records, including, but not limited to, updating and correcting applicant data, researching and resolving record discrepancies, performing data cleanup and reconciliation, and utilizing PeopleSoft, queries, reports, and other admissions systems to monitor records and identify data or processing issues requiring corrective action
• Performs and coordinates admissions processing for specialized applicant populations and unique admission scenarios, including, but not limited to, Dual Enrollment, Young Scholars, and other special programs
• Responsibilities include reviewing applicant information, manually creating applications and associated records, resolving application and processing issues, and ensuring applicable CSU, university, and program requirements are appropriately applied
• Performs specialized admissions processing, data review, and reconciliation activities, including, but not limited to, Associate Degree for Transfer (ADT) cleanup, ERS processing, transfer pathways, and related admissions functions. Reviews and validates applicant and academic data, researches discrepancies, identifies processing issues, and takes appropriate corrective action in accordance with established policies and procedures
• Coordinates student conduct-related admissions processing, including, but not limited to, reviewing applicant records for required conduct information, checking existing student conduct profiles, creating profiles when necessary, updating and maintaining applicable information, and facilitating the availability of accurate student conduct information for admissions review and processing
• Performs admissions document processing activities, including, but not limited to, maintaining transcript and academic document data, updating applicant records, researching missing or inconsistent information, reconciling transcript-related data, and ensuring required documents and academic information are complete, accurate, and available to facilitate application evaluation and admissions processing
• Collaborates with Admissions staff, academic departments, Information Technology, and other campus partners, including, but not limited to, researching and resolving applicant, data, and system-related issues; coordinating specialized processing needs; participating in system testing and enhancements; and facilitating solutions that promote accurate, consistent, and timely admissions operations
• Assists in evaluating admissions workflows, procedures, and business processes, including, but not limited to, identifying recurring processing or data issues, recommending operational improvements, documenting procedures, participating in the implementation of process or system enhancements, and contributing to improvements in operational efficiency, data quality, consistency, and service to prospective students
• Participates in all Office of Admissions, Enrollment Management, and divisional staff development and staff meetings, and attends major department events that promote the University (e.g., Fall Preview Day and Spring Open House). Conducts testing of admission systems and modifications (e.g. Cal State Apply application, Bronco Applicant Portal (Slate), Peoplesoft processes, etc.)

What they're looking for:

• • Bachelor's Degree - AND/OR the equivalent training and administrative work experience involving study, analysis, and/or evaluation leading to the development or improvement of administrative policies, procedures, practices, or programs
• • Equivalent training and administrative work experience of one year involving study, analysis, and/or evaluation leading to the development or improvement of administrative policies, procedures, practices, or programs
• • Working knowledge of general practices, program, and/or administrative specialty
• • Basic knowledge of and ability to apply fundamental concepts
• • Working knowledge of budget policies and procedures
• • Ability to learn, interpret, and apply a wide variety of policies and procedures relating to and impacting the applicable program, organizational unit, and/or administrative specialty
• • Knowledge of basic methods and procedures for research and statistical analysis and the ability to apply them
• • Ability to analyze data and make accurate projections using business mathematics and basic statistical techniques
• • Ability to organize and plan work and projects, including handling multiple priorities
• • Ability to make independent decisions and exercise sound judgment
• • Ability to compile, write, and present reports related to the program or administrative specialty
• • Demonstrated ability to establish and maintain effective working relationships within and outside the work group and serve as a liaison for the organizational unit