AFC Senior Systems Technician - 103

About the Department

The AFC Senior Systems Technician-103 will assist in the maintenance and repair of all automated fare collection devices and subcomponents and maintain or troubleshoot all power or network problems in the Bus and Subway system.

Position Duties

• Troubleshoot and correct AFC equipment defects in a safe and efficient manner as directed by open AFC work orders in Service Now or by AFC management staff.
• Manage the component repair to AFC equipment at the workbench level.
• Perform workbench maintenance on all automated fare collection equipment and components.
• Ensure maintenance, diagnostic and repair work on all AFC equipment and components.
• Assist the AFC Systems Technicians on an as needed basis.
• Repair defective electronic and electromechanical equipment modules, subassemblies, and microprocessor based printed circuit boards through replacement of parts and components.
• Troubleshoot and repair defective electrical boards in workbench facility equipment or power panel boards, circuit breakers, receptacles and/or associated equipment.
• Utilize various testing equipment to conduct diagnostic and functional tests on devices and electrical or network systems connections.
• Perform inspections and tests on equipment to determine operating performance.
• Repair and service all subcomponents of devices.
• Troubleshoot network communications and dataflow to help assess local area network (LAN) and wide area network (WAN) problems in stations and facilities.
• Troubleshoot electrical and mechanical failures in modules, components of microprocessor-based equipment, and electrical systems in the field and workbench.
• Use AFC proprietary software (CCS/FareGo Data) to research and correct issues.
• Perform scheduled preventive maintenance procedures to all fare collection equipment, power panel boards, circuit breakers or associated equipment as required or directed.
• Complete and maintain accurate and timely preventive and corrective maintenance records on Service Now module utilizing company issued tablet.
• Perform repair and maintenance on equipment in a cost-effective and timely manner.
• Respond to company issued cell phone calls, e-mails, and associated messages in a timely manner.
• Work any and all shifts and/or locations as assigned or directed.
• Respond to each inquiry, whether from a customer, vendor or co-worker in a courteous and professional manner.
• Respond to emergencies twenty-four (24) hours, seven (7) days per week.
• Drive a company vehicle to visit work sites and to assist at emergencies and/or events as needed.
• Perform all other duties and projects that may be assigned

Additional responsibilities may include focus on one or more departments or locations. See applicable addendum for department or location specific functions.

Supervision

• No direct reports.

Minimum Qualifications

• A high school diploma or equivalent (G.E.D.) from an accredited institution.
• Three (3) years of experience in the diagnosis, repair and maintenance of electronic and electromechanical equipment and components.
• Ability to comprehend, communicate and respond to instructions, orders, signs, notices, inquiries, etc. 
• Successful applicant must have English language skills required for the effective performance of the position.
• Hold a current full-time AFC classification covered by the Local 103 contract.
• Valid Massachusetts Journeyman Electrical license.
• Valid driver’s license.
• Able to lift 70 lbs.
• Effective organizational and analytical skills.

Substitutions

• None

Other Qualifications

• Service Now software experience.
• Electrical training from a technical institute or related technical certificate from an accredited institution.
• Microsoft Office Suite expertise.
• AFC Central Computer System experience.
• FareGo Data experience.

Benefits

Employment Benefits at the MBTA

Full-Time Employees:

The MBTA offers comprehensive benefits packages. Types of benefits offered at the MBTA are subject to the union affiliation / Collective Bargaining Agreement (CBA) of the position to which you apply. Benefits that may apply to your position include the following:

• Insurance: Health, Dental, Vision, Life (basic and supplemental), and Long-Term Disability
• Paid Time Off (PTO): Vacation, Personal Days, Sick Leave, and Holidays
• Retirement: Pension or deferred compensation 401(a), plus MBTA contributions
• Complimentary pass for travel on the MBTA transit system (bus, train, ferry, and Commuter Rail)
• Tuition Reimbursement (up to $10,000 per year)
• Public Service Loan Forgiveness (PSLF) for student loans
• Commuter Choice Parking Program: Pre-tax benefits for parking
• Flexible Spending Account (FSA): Pre-tax benefits for healthcare-related expenses
• Discounted tickets for concerts, movies, travel / vacation, etc. via TicketsAtWork.com
• Shopping discounts via GovX.com
• Verizon and AT&T service discounts
• And more...

Disclaimer:

The above information is meant to be a general overview of the benefit programs offered by the MBTA, which may or may not apply to a specific position. This summary is not a contract and is not meant to change the provisions of union contracts or Authority policies and does not establish a binding practice. Please contact the assigned Recruiter directly or email [email protected] for more information.

The MBTA is an Affirmative Action/Equal Opportunity Employer

Supplemental Questions

Required Question

Agency Information

EmployerMassachusetts Bay Transportation AuthorityAddress 10 Park Plaza

Boston, Massachusetts, 02116 Phone(617) 222-3200
Website https://www.mbta.com