Agency With Choice- Family Liaison (Erie)

Position Hours: Full Time, Some flexible hours may be required

Position Salary: $43,888 annually

Overview:

We are seeking an organized and relationship-focused Agency With Choice (AWC) Liaison to serve as the primary contact for families and staff in the AWC program. This role ensures that individuals receive the services they need by coordinating care, maintaining compliance with regulations, and fostering positive relationships with families, staff, and agencies. The ideal candidate will be detail-oriented, knowledgeable about program requirements, and committed to person-centered planning.

What you’ll bring:

• Strong communication and interpersonal skills to build trust with families and staff
• A proactive and organized approach to managing caseloads and meeting deadlines
• Ability to work independently while collaborating effectively with teams
• Problem-solving skills and adaptability in a dynamic environment

A typical day-to-day may include:

• Managing a caseload and coordinating services to meet individual needs
• Reviewing and approving service notes, quarterly notes, and Carelogic entries
• Supporting families in recruiting and onboarding Support Service Professionals
• Conducting orientations and ensuring staff meet training and qualification requirements
• Monitoring compliance with Medicaid Waiver regulations and program guidelines
• Maintaining accurate documentation and electronic case records (ECR)
• Communicating regularly with families, staff, and managing employers to resolve issues
• Generating reports, tracking utilization, and assisting with invoicing

What you’ll have:

• Associate degree required; two years of experience working with individuals with intellectual disabilities preferred
• Excellent verbal and written communication skills
• Knowledge of program regulations and funding requirements (preferred)
• Valid Pennsylvania driver’s license and eligibility for agency insurance
• Strong organizational and time management skills

Perks with a Purpose 
Our benefits are created with YOU in mind. 

Healthcare 
• Highmark Medical and Mental Health 
• Delta Dental and Davis Vision Coverage 

• Health Savings Account/Flexible Spending Accounts 

• Teladoc Virtual Health 
Financial Well-being 
• 401K Retirement Plan with Employer Match   
• On-Demand Pay 
• Employee Referral Bonus Program 
• Student Loan Forgiveness 
• College Scholarship & Tuition Discounts 
• Employee Discounts 
Life & Family Support 
• Company Paid Life Insurance 

• Short & Long-Term Disability Insurance 
• Employee Assistance Program 
• Erie Campus*- discounted on-site weekday childcare 
• Employee discounts for select BNI events and services 

• Generous Paid Time Off  

• Seven Paid Holidays

Who is Barber National Institute?

The Barber National Institute is a non-profit committed to its mission of providing the highest quality services for children and adults with autism, intellectual disabilities or behavioral health challenges and their families. Since our founding in 1952, we have evolved into a multi-faceted organization serving more than 6,200 individuals annually with a wide range of educational, vocational, residential and behavioral health programs.

We are an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, ancestry, age, sexual orientation, protected veteran status, disability or any other legally protected status. If you need an accommodation to apply, please contact HR. EOE

Any consideration of the background check will be an individualized assessment based on the applicant or employee’s specific record and the duties and requirements of the specific job.