Aging Case Aide 2 (Local Government) (Bilingual - Spanish/English)
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Apply to Aging Case Aide 2 (Local Government) (Bilingual - Spanish/English) at Commonwealth of PennsylvaniaJob details
- Location
- Lehigh County or Allentown or Harrisburg
- Work type
- Onsite
- Compensation
- $53,955/yr
- Posted
- 5 days ago
- Apply on
- governmentjobs.com
About this role
About the Department
Looking for a rewarding and fulfilling career helping Seniors while working in a team and supportive environment? Join the Lehigh County Area Agency on Aging (AAA) as a Bilingual Aging Case Aide 2, and assist our bilingual consumers find the support they need. This role gives you the chance to make a positive impact every day. Your work will help individuals and families make informed decisions that improve their quality of life. If you enjoy helping people and being part of a caring team, this role may be a great fit for you!
Position Duties
This role supports consumers by gathering referral information, determining eligibility for services, and guiding individuals to community programs. Our ideal candidate will have the ability to work with Microsoft software to create fliers, calendars, and spreadsheets for advertising and organizational purposes. As an Aging Case Aide 2, Bilingual, you will perform the following duties:
- Referral Processing: Review referral sources, enter new information, and track consumer status
- Call Screening: Identify presenting issues, gather important details, and direct callers to proper resources
- Eligibility Support: Determine benefit eligibility and assist consumers with completing forms and applications
- Consumer Guidance: Interview consumers, explain aging programs, and help families make informed choices
- Documentation Management: Record detailed case histories, actions taken, and outcomes for all contacts
- Community Engagement: Participate in wellness fairs and coordinate holiday gift events with partner organizations
Work Schedule and Additional Information:
- Full-time employment
- Work hours are 8:30 AM to 4:30 PM, Monday - Friday, with 60-minute lunch.
- Telework: You will not have the option to telework in this position.
- Salary: In some cases, the starting salary may be non-negotiable.
- You will receive further communication regarding this position via email. Check your email, including spam/junk folders, for these notices.
Minimum Qualifications
QUALIFICATIONS
Minimum Experience and Training Requirements:
- One year as an Aging Case Aide 1; or
- Two years of public contact work, including one year in a human services program; or
- Any equivalent combination of experience and training.
Other Requirements:
- This particular position requires the selected candidate to be able to read, write, and speak in Spanish. You may be contacted for a Spanish speaking proficiency evaluation conducted by the Bureau of Talent Acquisition, PA Office of Administration. If contacted, you must pass the speaking evaluation in order to be deemed eligible for this position. Your proficiency in reading and writing in Spanish must be demonstrated during the probationary period to achieve regular status in the position.
- You must meet the PA residency requirement. For more information on ways to meet PA residency requirements, follow the link and click on Residency.
- You must be able to perform essential job functions.
Legal Requirements:
- A conditional offer of employment will require submission of criminal history reports. See hiring agency contact information.
How to Apply:
- Resumes, cover letters, and similar documents will not be reviewed, and the information contained therein will not be considered for the purposes of determining your eligibility for the position. Information to support your eligibility for the position must be provided on the application (i.e., relevant, detailed experience/education).
- If you are claiming education in your answers to the supplemental application questions, you must attach a copy of your college transcripts for your claim to be accepted toward meeting the minimum requirements. Unofficial transcripts are acceptable.
- Your application must be submitted by the posting closing date. Late applications and other required materials will not be accepted.
- Failure to comply with the above application requirements may eliminate you from consideration for this position.
- All application materials and interview responses must reflect the applicant’s own experience, qualifications, and work. Applicants may use generative AI tools for preparation purposes only. Use of AI to misrepresent or falsify information, or to assist during interviews, is not permitted. Review the Guidance for Generative AI Tools & Job Seekers for additional information.
Veterans:
- Pennsylvania law (51 Pa. C.S. §7103) provides employment preference for qualified veterans for appointment to many state and local government jobs. To learn more about employment preferences for veterans, go to www.pa.gov/agencies/employment/how-to-apply.html and click on Veterans.
Telecommunications Relay Service (TRS):
- 711 (hearing and speech disabilities or other individuals).
If you are contacted for an interview and need accommodations due to a disability, please discuss your request for accommodations with the interviewer in advance of your interview date.
The Commonwealth is an equal employment opportunity employer and is committed to a diverse workforce. The Commonwealth values inclusion as we seek to recruit, develop, and retain the most qualified people to serve the citizens of Pennsylvania. The Commonwealth does not discriminate on the basis of race, color, religious creed, ancestry, union membership, age, gender, sexual orientation, gender identity or expression, national origin, AIDS or HIV status, disability, or any other categories protected by applicable federal or state law. All diverse candidates are encouraged to apply.
Other Qualifications
- Completing the application, including all supplemental questions, serves as your exam for this position. No additional exam is required at a test center (also referred to as a written exam).
- Your score is based on the detailed information you provide on your application and in response to the supplemental questions.
- Your score is valid for this specific posting only.
- You must provide complete and accurate information or:
- your score may be lower than deserved.
- you may be disqualified.
- You may only apply/test once for this posting.
- Your results will be provided via email.
Benefits
Benefit packages are determined by the county and may vary. Please contact the applicable county human resource office directly to inquire about a specific benefit package.
Supplemental Questions
- Yes
- No
- Yes
- No
- 2 years or more
- 1 but less than 2 years
- Less than 1 year
- None
- Yes
- No
If you are claiming credits/degree, you must upload a copy of your college transcript(s) for this education to be considered in the eligibility decision. Unofficial transcripts are acceptable. You must attach your transcript(s) prior to the submission of your application by using the "Attachments" tab on the left. You will not be able to add a transcript(s) to the application after it has been submitted.
If your education was acquired outside of the United States, you must upload a copy of your foreign credential evaluation report. We can only accept foreign credential evaluations from organizations that are members of the National Association of Credential Services (NACES). A list of current NACES members can be found by visiting www.naces.org and clicking the Evaluation Services Link.
You must attach your documentation prior to the submission of your application by using the "Attachments" tab on the left. You will not be able to add a document to the application after it has been submitted.
- 60 credits or more
- 30 but less than 60 credits
- Less than 30 credits
- None
If you are claiming credits/degree, you must upload a copy of your college transcript(s) for this education to be considered in the eligibility decision. Unofficial transcripts are acceptable. You must attach your transcript(s) prior to the submission of your application by using the "Attachments" tab on the left. You will not be able to add a transcript(s) to the application after it has been submitted.
If you answer "Yes" to this question based on education acquired outside of the United States, you must upload a copy of your foreign credential evaluation report. We can only accept foreign credential evaluations from organizations that are members of the National Association of Credential Services (NACES). A list of current NACES members can be found by visiting www.naces.org and clicking the Evaluation Services Link.
You must attach your documentation prior to the submission of your application by using the "Attachments" tab on the left. You will not be able to add a document to the application after it has been submitted.
- Yes
- No
All information you provide on your application and supplemental questions is subject to verification. Any misrepresentation, falsification or omission of material facts is subject to penalty. If requested, you must provide documentation, including names, addresses, and telephone numbers of individuals who can verify the validity of the information you provide in the application and supplemental questions.
Read each question carefully. Determine and select which "Level of Performance" most closely represents your highest level of experience/training. List the employer(s)/training source(s) from your Work or Education sections of the application where you gained this experience/training. The "Level of Performance" you choose must be clearly supported within the description of the experience and training information entered in your application or your score may be lowered. In order to receive credit for experience, you must have worked in a job for at least six months in which the experience claimed was a major function.
If you have read and understand these instructions, please click on the "Yes" button and proceed to the exam questions.
If you have general questions regarding the application and hiring process, please refer to our FAQ page.
- Yes
Assists with providing consumers and family members with reference information regarding services, programs, and community resources targeted to audiences 60 years of age or older to aid them in making informed choices regarding their needs/decision making. Refers consumers to other agencies, programs, or service providers as needed.
Levels of PerformanceSelect the "Level of Performance" which best describes your claim.
- A. I have experience providing program information to consumers regarding services, programs, or community resources TARGETED TO AUDIENCES 60 YEARS OF AGE OR OLDER, and referred them to other agencies, programs, or service providers as needed.
- B. I have experience providing program information to consumers regarding services, programs, or community resources IN ANY HUMAN SERVICE PROGRAM AREA, and referred them to other agencies, programs, or service providers as needed.
- C. I have NO experience related to this work behavior.
- The name(s) of the employer(s) where you gained this experience
- The type(s) consumers you provided information to and type(s) of information provided
- The actual duties you performed
- Your level of responsibility
Assists consumers in applying for, and accessing support options, such as analyzing benefit options, determining their eligibility for benefits, and assisting with the completion of forms/applications (such as PACE/PACENet, Medicare/Medicare Part D, Property, Tax & Rent Rebates, LIHEAP, etc.)
Levels of PerformanceSelect the "Level of Performance" which best describes your claim.
- A. I have experience assisting consumers 60 YEARS OF AGE OR OLDER and their families. My duties included analyzing benefit options, assisting them in determining eligibility for benefits AND assisting with the completion of forms/applications.
- B. I have experience assisting consumers IN ANY HUMAN SERVICE PROGRAM AREA. My duties included analyzing benefit options OR assisting them with determining their eligibility for benefits AND assisting with the completion of forms/applications.
- C. I have experience assisting consumers IN ANY HUMAN SERVICE PROGRAM AREA. My duties included assisting them with the completion of forms/applications.
- D. I have NO experience related to this work behavior.
- The name(s) of the employer(s) where you gained this experience
- The type(s) of consumer(s) you assisted
- The actual duties you performed
- Your level of responsibility
Maintains ongoing case documentation (electronic and paper files) of all contacts and referrals made, information provided, work completed, and disposition.
Levels of PerformanceSelect the "Level of Performance" which best describes your claim.
- A. I have experience maintaining ongoing case documentation (electronic and paper files) of all contacts and referrals made, information provided, work completed, and disposition. I utilized the SAMS COMPUTER SYSTEM for my electronic case documentation.
- B. I have experience maintaining ongoing case documentation (electronic and paper files) which included 2 OF THE 4 types of documentation: contacts and referrals made, information provided, work completed, and disposition. I utilized the SAMS COMPUTER SYSTEM for my electronic case documentation.
- C. I have experience maintaining ongoing case documentation (electronic and paper files) which included 2 OF THE 4 types of documentation: contacts and referrals made, information provided, work completed, and disposition. I utilized OTHER TYPES OF COMPUTER SYSTEMS for my electronic case documentation.
- D. I have NO experience related to this work behavior.
- The name(s) of the employer(s) where you gained this experience
- The type(s) of documentation you documented/maintained and type(s) of databases used for electronic documentation
- The actual duties you performed
- Your level of responsibility
Required Question
Agency Information
EmployerCommonwealth of PennsylvaniaAddress 613 North StreetHarrisburg, Pennsylvania, 17120 Website http://www.employment.pa.gov