AI Automation Engineer

TicketManager is seeking an AI Automation Engineer to build its AI and automation infrastructure. The role turns AI strategy into production systems, including workflow automations, model integrations, agents, and engineering automation.

What you'll do:

• Build, maintain, and measure workflow automations in n8n across CRM, ERP, support, and fulfillment systems, from first prototype through stable production
• Build, maintain, and measure custom MCP servers that connect Claude and other models to internal systems and data
• Build and manage integrations with Claude, Gemini, and other model APIs, including prompt engineering and structured outputs
• Design agentic workflows where AI takes multi-step actions autonomously, and instrument them so we know when they work and when they don't
• Build and maintain voice and chat agents for sales and support, and own the development of a full in-app chatbot
• Use AI CLI tools such as Claude Code and Codex daily, and automate code review, testing, QA, and release pipelines
• Work with data lakes on AWS and Azure to keep AI systems fed with clean, current data, with security (credential handling, access scoping, audit logging) as a default
• Define success metrics before every pilot, track cost, performance, and adoption, and kill what doesn't work fast
• Evaluate new models and tools as they appear, and recommend when to adopt, switch, or skip
• Present your work to leadership and cross-functional teams, make the case for the technologies you believe in, and help non-technical colleagues put them to use

What they're looking for:

• Bachelor's Degree required
• 1-3 years of hands-on experience in automation engineering, systems integration, or a closely related technical role
• Hands-on experience with AI CLI tools such as Claude Code, Codex, or similar, and with code automation and AI-assisted code review and QA
• Real experience with n8n, Make, Zapier, or comparable orchestration tools, plus working knowledge of REST APIs, webhooks, and JSON
• Familiarity with LLM APIs (Claude, Gemini, or similar) and prompt engineering fundamentals
• A track record of solving problems nobody handed you a clean answer for; comfortable with fluid requirements and setting your own priorities
• Strong communication skills: you can present an idea and persuade others to adopt a technology or approach
• Visible evidence of constant learning, such as side projects and experiments you built to teach yourself
• MS in Computer Science, Engineering, MIS, or a relevant field
• Experience with MCP (Model Context Protocol), or building chat and voice agents (VAPI, Deep Chat, assistant-ui, or similar)
• Python or JavaScript, CI/CD and release automation (GitHub Actions or similar), AWS or Azure data lakes, RAG and vector databases

Benefits:

• 401(k) & Company Match
• Medical, Dental, Vision & Chiropractic
• Unlimited PTO
• Quarterly live event credits
• Monthly happy hours
• Volunteering
• Fun, collaborative, in-office culture at our HQ with catered lunches and big company perks with the autonomy of a high-growth startup