AI Innovation & Automation Analyst- Operations Support

Beacon Mobility is a provider of mobility-based transportation solutions serving diverse community needs. The AI Innovation & Automation Analyst helps identify opportunities to leverage artificial intelligence, automation, and process improvement to reduce manual work, improve efficiency, and enhance the employee experience. The role supports AI-powered workflows, process improvement, data analysis, dashboards, and change management across business units.

What you'll do:

• Identify repetitive tasks that could be simplified through AI or automation
• Help design and test AI-powered workflows and business solutions
• Assist with creating AI prompts, copilots, knowledge bases, and automated processes
• Research emerging AI tools and recommend practical business applications
• Participate in pilots and implementation projects
• Document current business processes
• Identify bottlenecks and inefficiencies
• Recommend opportunities to simplify work
• Help teams standardize and improve processes
• Support continuous improvement initiatives
• Build simple dashboards and reports
• Analyze workflow and operational data

What they're looking for:

• Bachelor's degree or equivalent working experience
• Strong curiosity about AI and emerging technologies
• Excellent communication skills
• Strong analytical and problem-solving abilities
• Comfortable learning new technology quickly
• Proficiency with Microsoft Office
• Experience using Microsoft Copilot, ChatGPT, Claude, Gemini, or other AI tools
• Basic experience with Power BI, Excel, Power Automate, or workflow tools
• Internship or project experience involving analytics, process improvement, or technology