AI Operations Associate

## About the Role This is a foundational hire. You will do different aspects of dispatching in trucking, without needing any trucking experience. You’ll keep real freight moving for real customers: assigning loads, communicating with drivers, handling exceptions, and solving the problems of the day. The reason this works is you. You are AI-native, AI is your default way of researching, troubleshooting, and getting work done, and you have the critical thinking to notice when the playbook is wrong and the initiative to propose the fix. You’ll work directly with engineering and product to automate the repetitive parts of the job, so the role keeps getting smarter. You’ll get a lot of direction, coaching, and ownership early. Do this well and the role is a launchpad: people who build the operational foundation here will grow into bigger roles across the company. ## What You’ll Do - Run daily dispatch execution from our playbook: load assignment, driver communication, check-calls, and exception handling - Keep loads covered and customers informed, escalating with judgment when something can’t wait - Use AI tools daily to research, troubleshoot, draft, analyze, and automate your own work - Improve the playbook as you go: document what works, flag what doesn’t, and ship a better process every week - Call out problems early and come with proposed solutions, not just escalations - Partner with engineering and product to turn recurring manual work into automated workflows - Track the KPIs of your operation (load coverage, on-time performance, driver utilization) and use them to improve ## What You’ll Bring - A recent degree or 1–2 years of work experience; high-performing new grads encouraged to apply - AI-native habits: you already use AI as your default tool for learning, research, and producing work - Sharp critical thinking: you spot what’s broken, ask why, and bring a proposed answer - Hungry and coachable: you want direction, feedback, and a steep learning curve - Strong written and verbal communication; you’ll be talking to drivers, customers, and engineers in the same hour - Organized and calm under pressure; comfortable with ambiguity and shifting priorities - No trucking, logistics, or dispatch experience required ## Nice to Have - Internship or early experience in operations, logistics, supply chain, or a fast-moving startup - Comfort with data, such as spreadsheets, SQL, or light scripting - Spanish language proficiency, a meaningful asset in our operating markets