AML Operations Control Analyst-KYC

Bank of America is a financial institution focused on helping make financial lives better through responsible growth and customer connections. The AML Operations Control Analyst-KYC conducts routine compliance analysis, research, and investigations, supports regulatory and economic sanctions compliance, reviews key controls, identifies risks, and maintains relationships with internal and external partners.

What you'll do:

• Performs day-to-day activities aligned to the team's common goals, strategy, and metrics and works on improving capabilities through learning and development
• Identifies and analyzes problems related to product lines or functions and develops and implements process improvements to address and resolve issues
• Provides quality assurance review and testing on operating key controls
• Supports special projects that represent significant risk exposure and identifies and escalates risks accordingly with a sense of urgency
• Ensures quality service and effective and efficient operations support for the assigned area's internal business partners and external clients
• Interprets and analyzes information gathered from numerous applications and third party sources and identifies issues that prompt further inquiry
• Minimum of 1 year customer service experience in call center environment in the Banking/Financial industry handling
• Ability to tactfully handle customer concerns
• ​Ability to work within the operating hours and days for this position as outlined in the posted job requisition as well as overtime as needed
• Excellent verbal and interpersonal communication skills
• Must pass a Bi-lingual Spanish assessment
• Adaptability

What they're looking for:

• Minimum of 1 year customer service experience in call center environment in the Banking/Financial industry handling
• Ability to tactfully handle customer concerns
• ​Ability to work within the operating hours and days for this position as outlined in the posted job requisition as well as overtime as needed
• Excellent verbal and interpersonal communication skills
• Must pass a Bi-lingual Spanish assessment
• Adaptability
• Analytical Thinking
• Critical Thinking
• Data Collection and Entry
• Data Quality Management
• Collaboration
• Decision Making

Benefits:

• Affordable, competitive and flexible benefits
• Support for teammates’ physical, emotional, and financial wellness
• Learning and development opportunities
• Opportunities to learn, grow, and make an impact
• An appropriate level of flexibility based on role-specific responsibilities and business needs