Analyst, Business Systems – AI, Automation & RPA

AbbVie is a biopharmaceutical company focused on discovering and delivering innovative medicines and solutions for serious health issues. The Associate Business Systems Analyst will support R&D initiatives involving artificial intelligence, automation, and robotic process automation by analyzing business needs, documenting requirements, evaluating opportunities, and helping deliver technology solutions. The role collaborates with business stakeholders, technology teams, data specialists, and solution developers to improve efficiency, decision-making, and user experiences.

What you'll do:

• Compliance with applicable Corporate and Divisional Policies and procedures
• Learning and understanding the business processes around Global Therapeutics Business Teams
• Responding to questions and consultation with business users regarding current and potential system inputs, processes, and outputs
• Developing detailed business user requirements, functional requirements, user stories, system documentation, workflow procedures, and data flows
• Ensuring current and accurate system requirements and documentation for existing and new systems
• Conducting research and analysis into the nature, effect, and results of system issues and proper resolution
• Helping to drive alignment between business and technology team on plans, requirements, sprint schedules, trade-offs, and show cases while ensuring all understand the scope and goals of the project
• Consulting with functional areas to develop understanding of the varied and complex business needs supported by the system
• Determining how changing business needs will affect the systems
• Creating and managing system change requests and documentation supporting implementations
• Working collaboratively and effectively with both technical and business team members

What they're looking for:

• Bachelor's Degree in information systems, computer science, business, engineering, analytics, or a related field
• Ability to analyze business processes and communicate requirements clearly
• Strong written, verbal, organizational, and interpersonal communication skills
• Demonstrated ability to collaborate effectively with both business and technical stakeholders
• Strong problem-solving skills, attention to detail, and willingness to learn
• Ability to manage multiple priorities in a collaborative, project-based environment
• Some experience through internships, academic projects, co-op assignments, or entry-level professional work in business analysis, technology, process improvement, data, automation, or a related area
• Familiarity with artificial intelligence, generative AI, machine learning concepts, or large language models
• Knowledge of prompt design, LLM use cases, retrieval-augmented generation, AI agents, or evaluation approaches
• Experience with Python, including basic scripting, data manipulation, API integration, or automation
• Exposure to RPA or workflow automation platforms
• Experience with process mapping, requirements management, Agile methods, or user story development

Benefits:

• Comprehensive package of benefits including paid time off (vacation, holidays, sick) for eligible employees
• Medical, dental, and vision insurance for eligible employees
• 401(k) for eligible employees
• Eligible to participate in short-term incentive programs