Analyst, Business Systems – AI, Automation & RPA

AbbVie is a healthcare company focused on developing innovative medicines and solutions, including products and services in its Allergan Aesthetics portfolio. The Associate Business Systems Analyst will support R&D initiatives involving artificial intelligence, automation, and robotic process automation by analyzing business needs, documenting requirements, evaluating opportunities, and helping deliver technology solutions.

What you'll do:

• Compliance with applicable Corporate and Divisional Policies and procedures
• Learning and understanding the business processes around Global Therapeutics Business Teams
• Responding to questions and consultation with business users regarding current and potential system inputs, processes, and outputs
• Developing detailed business user requirements, functional requirements, user stories, system documentation, workflow procedures, and data flows
• Ensuring current and accurate system requirements and documentation for existing and new systems
• Conducting research and analysis into the nature, effect, and results of system issues and proper resolution
• Helping to drive alignment between business and technology team on plans, requirements, sprint schedules, trade-offs, and show cases while ensuring all understand the scope and goals of the project
• Consulting with functional areas to develop understanding of the varied and complex business needs supported by the system
• Determining how changing business needs will affect the systems
• Creating and managing system change requests and documentation supporting implementations
• Working collaboratively and effectively with both technical and business team members

What they're looking for:

• Bachelor's Degree in information systems, computer science, business, engineering, analytics, or a related field
• Ability to analyze business processes and communicate requirements clearly
• Strong written, verbal, organizational, and interpersonal communication skills
• Demonstrated ability to collaborate effectively with both business and technical stakeholders
• Strong problem-solving skills, attention to detail, and willingness to learn
• Ability to manage multiple priorities in a collaborative, project-based environment
• Some experience through internships, academic projects, co-op assignments, or entry-level professional work in business analysis, technology, process improvement, data, automation, or a related area
• Familiarity with artificial intelligence, generative AI, machine learning concepts, or large language models
• Knowledge of prompt design, LLM use cases, retrieval-augmented generation, AI agents, or evaluation approaches
• Experience with Python, including basic scripting, data manipulation, API integration, or automation
• Exposure to RPA or workflow automation platforms
• Experience with process mapping, requirements management, Agile methods, or user story development

Benefits:

• Paid time off (vacation, holidays, sick)
• Medical/dental/vision insurance
• 401(k) to eligible employees
• This job is eligible to participate in our short-term incentive programs.
• Hybrid work arrangement