Analyst, Client and Payment Support Operations

Scotiabank is a leading Canadian Capital Markets and Investment Banking business with a strong U.S. presence. The Analyst, Client and Payment Support Operations will contribute to the success of U.S. Cash Management Operations by executing day-to-day processing activities and providing specialized operational support for client and payment-related activities.

What you'll do:

• Processes and supports client requests relating to deposits, payments, liquidity management, commercial cards, and related products
• Responds to client inquiries, operational investigations, and service requests in a timely and professional manner
• Supports payment processing, investigations, exception management, and transaction monitoring activities
• Identifies and escalates operational issues, service concerns, exceptions, and emerging risks to the Assistant Manager in a timely manner
• Performs outbound client callbacks and verification activities in accordance with established control procedures
• Ensures operational activities are completed accurately and within established service standards
• Adheres to established operational procedures, controls, and checklists to ensure compliance with regulatory, audit, and internal risk management requirements
• Maintains appropriate documentation, records and audit trails in support of all activities and controls performed
• Participates in testing activities and any process improvement initiatives by identifying inefficiencies and providing input to enhance existing workflows
• Develops subject matter expertise across transaction banking products, operational processes, and servicing platforms
• Understand how the Bank’s risk appetite and risk culture should be considered in day-to-day activities and decisions
• Actively pursues effective and efficient operations of his/her respective areas in accordance with Scotiabank’s Values, its Code of Conduct and the Global Sales Principles, while ensuring the adequacy, adherence to and effectiveness of day-to-day business controls to meet obligations with respect to operational, compliance, AML/ATF/sanctions and conduct risk

What they're looking for:

• 1-3 years of practical experience supporting Transaction Banking business, including but not limited to Payments/Deposits, FX Settlement and Liquidity Management
• Excellent verbal and written skills with the ability to effectively communicate with external clients and internal partners
• Must possess strong attention to detail, organizational, planning, time-management, problem solving & critical thinking skills
• Possess the ability to be a self-starter and team player
• Proficient knowledge of Microsoft Office Suite (Word, Excel, PowerPoint, Outlook)
• Possess foundational knowledge of Transaction Banking products such as deposits, payment services with advanced technical acumen and solid risk management techniques preferred
• Prior experience with Finacle Power BI and other operational systems considered an asset
• Bachelor's degree in Finance, Accounting, Business Administration or related discipline considered an asset