Analyst - Law Department Operations

Elevate is a law company providing software and services at the intersection of business and law. The Analyst will support law department operations by managing invoice-related requests, using Thomson Reuters Legal Tracker, resolving inquiries, tracking issues, and collaborating with stakeholders to provide timely customer support.

What you'll do:

• Monitor and manage the shared Gmail inbox, ensuring invoice management requests are responded to in a timely manner
• Support invoice management processes within Thomson Reuters Legal Tracker
• Research and resolve invoice-related inquiries by gathering relevant information and communicating updates to stakeholders
• Maintain accuracy and attention to detail while managing a high volume of requests
• Track and document recurring issues and identify opportunities for process improvements
• Collaborate with team members to meet service level expectations and provide excellent customer support
• Prioritize multiple tasks and work independently with minimal supervision

What they're looking for:

• Legal Tracker experience is required
• • Strong organizational skills and attention to detail
• • Excellent written communication skills
• • Ability to learn new processes quickly and adapt to changing priorities
• • Required: Good level of experience with Thomson Reuters Legal Tracker and using Gmail, specifically managing shared inboxes or high-volume email environments
• • Intermediate Microsoft Excel skills, including filtering, sorting, and reviewing data
• • Bachelor's degree required
• • Experience supporting invoice management, legal operations, or administrative processes is preferred

Benefits:

• Remote-based role