Analyst - Menu Design

United Airlines is hiring an Analyst – Menu Design to support the strategy, planning, and execution of its onboard food and beverage experience. The role supports menu development and program implementation, coordinates changes with stakeholders, and analyzes feedback and operational results to improve offerings.

What you'll do:

• Support the development and implementation of onboard food and beverage programs for customers and crew, including menu planning, product evaluation, documentation, and rollout coordination
• Coordinate menu and service changes with Catering Operations, Inflight, Onboard Experience, Marketing, Procurement, Digital Technology, catering partners, suppliers, and other internal and external stakeholders
• Manage assigned menu programs and initiatives, including project timelines, stakeholder communications, deliverables, approvals, and implementation readiness
• Analyze customer feedback, operational performance, product information, and program results to identify opportunities to improve menu offerings and the onboard experience
• Maintain accurate menu specifications, implementation materials, program trackers, and other documentation required to support consistent operational execution
• Identify and recommend process improvements throughout the menu-development lifecycle, from concept development and evaluation through implementation and post-launch review
• Prepare program updates, presentations, and recommendations for leadership and other key stakeholders

What they're looking for:

• Bachelor's degree
• 1+ years of related experience
• Ability to solve complex operational problems
• Experience communicating with a diverse group of stakeholders
• Must be legally authorized to work in the United States for any employer without sponsorship
• 1+ years of airline, catering, and/or hospitality experience
• Prior experience with Inflight Services and/or Catering Operations workgroups
• Leadership exposure and speaking presence
• Proficiency with the Microsoft Office suite of products
• Demonstrates an understanding of the capabilities and limitations of generative AI tools and effectively leverages them to support research, analysis, content creation, and problem-solving
• Apply critical thinking to validate AI-generated outputs while adhering to organizational policies for responsible AI use, data privacy, and security

Benefits:

• This position is also eligible for bonus and/or long-term incentive compensation awards.
• You may be eligible for the following competitive benefits: medical, dental, vision, life, accident & disability, parental leave, employee assistance program, commuter, paid holidays, paid time off, 401(k) and flight privileges.
• Chicago-based hybrid role with in-office requirements 50% of the time.