Analyst, Network Operations Center

The Guitar Center Company is seeking a Network Operations Center Analyst to monitor, analyze, and maintain operational systems. The role responds to incidents, troubleshoots issues with cross-functional teams, supports equipment installation, and helps improve system reliability.

What you'll do:

• Monitor operational systems, networks, and applications to ensure optimal availability, performance, and security
• Respond promptly to alerts, incidents, and service requests, following established procedures and protocols
• Assess, contain, and escalate environmental emergencies involving fire suppression, power systems, AC units, and UPS battery backups
• Collaborate with cross-functional teams to troubleshoot and resolve technical issues affecting operations
• Document incidents, actions taken, and resolutions to maintain accurate records for analysis and future reference
• Contribute to the development and implementation of proactive measures to prevent system failures and enhance reliability
• Receive, stage, and assist in the installation of network, compute, and storage equipment
• Stay current with industry trends, best practices, and emerging technologies related to operational management
• Analyze operational data and metrics to identify trends, patterns, and potential risks to efficiency

What they're looking for:

• Strong analytical and problem-solving skills with the ability to quickly diagnose and resolve technical issues
• Excellent communication skills and the ability to collaborate effectively with diverse teams
• Experience with ITSM and monitoring platforms such as ServiceNow, Datadog, or SolarWinds
• Familiarity with the ITIL framework and hands-on experience with incident management processes
• Relevant certifications such as CompTIA A+, Security+, or ITIL Foundation, are a plus

Benefits:

• For employees who are musicians: gig leave, take time off to share their music with the world, and return to their job after their tour
• Medical
• Dental
• Vision
• 401K plus company match
• Mental health support
• Paid sick/holiday/vacation time
• Employee discount program
• Tuition reimbursement options