Analyst,Operations

CVS Health is committed to building a connected and compassionate health experience. The Operations Analyst will manage capacity and operational performance for specific markets, executing strategies to meet client goals and optimize logistics.

What you'll do:

• Defines and optimizes market-specific dialing strategies to ensure client goals are met
• Monitors market health and executes strategies to maximize fill rates (In-Home and Virtual) for assigned territories
• Identifies and addresses "Low Fill" clinicians to ensure utilization meets network thresholds
• Analyzes Week-over-Week (WoW) trends to identify performance gaps and provides daily updates on market status
• Manages Salesforce (SF) cases for assigned markets, ensuring they are addressed within the 24-hour SLA
• Executes strategies to minimize Unmet Demand %, prioritizing high-value clients and clearing near-term capacity daily
• Updates drive time settings and route planning to minimize clinician drive times
• Investigates root causes of cancellations and adjusts planning to improve retention

What they're looking for:

• Bachelor's degree in Business, Analytics, Logistics, or related field. An equivalent combination of training and experience may be considered instead of a college degree
• 1 or more years of relevant professional experience in operations, logistics, or data analysis
• Experience using Google Suite to include sheets, slides, and calendar management
• Experience using Excel spreadsheets and/or PowerBI to analyze data trends
• Executing high-volume transactional processes that support our roadmap of strategic initiatives that are evolving the business
• Experience using SQL for data querying and analysis
• Prior healthcare experience desired
• Detail-oriented with the ability to manage multiple market priorities simultaneously
• Self-starter who can identify operational issues and propose solutions proactively

Benefits:

• Medical, dental, and vision coverage
• Paid time off
• Retirement savings options
• Wellness programs
• Other resources, based on eligibility
• This full‑time position is eligible for a comprehensive benefits package designed to support the physical, emotional, and financial well‑being of colleagues and their families
• Additional details about available benefits are provided during the application process and on Benefits Moments