Analyst, Port Operations Support

Ocean Network Express North America is a global transportation and ocean carrier company. The Analyst, Port Operations Support will support terminal operations across North America through data analysis, KPI reporting, process management, operational insights, and collaboration with port operations teams and stakeholders.

What you'll do:

• Provide support to the East, Gulf and West Coast Port Operation teams and Port Operations Support Manager in areas of terminal, vessel, reefer, rail, intermodal operations, data management, and back-office administration
• Assist in sourcing data to support the maintenance of weekly Key Performance Indicators (KPIs) and other service quality measures for ONE’s Marine Terminal service providers and Port gateways
• Analyze data trends and provide recommendations to management to assist with anticipating changes in the operational environment
• Contribute to division-wide process improvement/efficiency projects in collaboration with key stakeholders
• Support the adoption of best practices across ONE’s terminal operations in North America
• Leverage data from regular reporting to assist with identifying cost savings opportunities
• Assist in administration of ONE’s Terminal Performance Program responsible for collaboration with terminal vendors through analytics and data trend analysis
• Other duties as assigned by management

What they're looking for:

• An open mind, sense of curiosity, and strong desire to learn the various aspects of terminal operations in North America
• Responsive, dependable, and strong ability to follow through in a fast-paced operational environment
• A strong, detail-oriented, analytical skill set
• Decisive decision-making and problem-solving skills
• Proficient with the suite of Google applications, Excel, and/or other data analysis tools
• Create and adopt AI tools to modernize aging reports and dashboards
• Strong verbal, written and digital communication skills
• Applies logical methods utilizing analytical skills and experience for best-suited approach; able to resolve complex issues
• Ability to communicate and work well with team members and all levels of management
• Ability to multi-task and prioritize and remain detail-oriented
• Proficiency in Google applications
• Proficient in creating pivot tables and formulas in G-Sheets

Benefits:

• Hybrid working arrangements
• Medical insurance
• Dental insurance
• Vision insurance
• Life insurance
• Short-term disability insurance
• Long-term disability insurance
• 401K plan