Analyst System Operations Strategy & Analytics Job Details | JetBlue Airways Corporation

JetBlue is an airline that emphasizes operational excellence and system efficiency. The System Operations Strategy and Analytics Analyst will provide operational support to the JetBlue System Operations Center, enhancing data-driven decision-making and continuous improvement initiatives.

What you'll do:

• Analyze JetBlue's operational performance and assess constraints that impact efficiency
• Drive the development and adoption of capabilities, dashboards, and decision-support tools to enhance operational efficiency in the SOC and the broader JetBlue operation
• Partner with and liaise between operating groups to align tactical execution and strategic objectives
• Act as a key liaison between operational teams and data experts, applying a holistic view to develop and implement policies, strategies, processes, and technologies that address large-scale challenges while aligning with operational reliability and efficiency goals
• Support strategic planning for JetBlue's operational reliability across multiple teams
• Conduct reviews and analyses to support SOC, building a smarter and more resilient schedule
• Support SOC Weekly Operations Reviews and continuous improvement efforts
• Provide subject matter expertise in operational data, partnering with SOC, Enterprise Planning, IT Products, IT Data, and other stakeholders to ingest and develop insights and support data-driven decision-making from various data sources
• Perform other duties as assigned

What they're looking for:

• Bachelor's degree in Aviation, Mathematics, Operations Research, Computer Science, Engineering, or a related field; OR demonstrated capability to perform job responsibilities with a combination of a High School Diploma/GED and at least four (4) years of previous related work experience
• One (1) year of quantitative and analytical experience
• Proficiency in database querying (e.g., SQL), high-level programming languages (such as Python or R), statistical modeling, and data visualization tools (e.g., Tableau)
• Proficiency in Microsoft Excel and PowerPoint
• Ability to work under pressure in a fast-paced, deadline-driven environment
• Strong written and verbal communication skills
• Ability to communicate technical issues assertively and tactfully
• Excellent multitasking skills
• Availability for occasional overnight travel (20%)
• Must pass a pre-employment drug test
• Must be legally eligible to work in the country where the position is located
• Authorization to work in the U.S. is required; this position is not eligible for visa sponsorship

Benefits:

• Access to healthcare benefits
• A 401(k) plan and company match
• Crewmember stock purchase plan
• Short-term and long-term disability coverage
• Basic life insurance
• Free space available travel on JetBlue