Analyst - TPL Sales & Operations Team

GLOVIS America, Inc. is a third-party logistics provider serving the automotive, freight forwarding, parts distribution, used car, and fuel industries. The Analyst supports Samsung SDI transportation and logistics operations by coordinating shipments, monitoring transportation activities, managing operational data and documentation, and supporting customer and carrier communication across the Northeastern United States.

What you'll do:

• Support daily transportation and logistics operations for Samsung SDI accounts
• Coordinate shipment pickups, deliveries, and transportation schedules based on customer requirements
• Communicate with carriers on a daily basis to ensure timely and efficient transportation services
• Monitor transportation activities and provide timely updates to customers and internal stakeholders
• Support compliance with service level agreements (SLAs) and customer requirements
• Track shipment movements and key transportation milestones for Samsung SDI operations
• Monitor delivery status, service disruptions, delays, and transportation exceptions
• Escalate operational issues and service failures to supervisors and relevant departments as required
• Support resolution efforts for customer requests and urgent operational matters
• Respond to customer inquiries related to logistics, transportation, and shipment status
• Provide regular operational updates and shipment visibility to customers
• Facilitate effective communication among customers, carriers, and internal departments

What they're looking for:

• Basic knowledge of transportation, logistics, and supply chain operations
• Proficiency in Microsoft Office applications and logistics management systems
• Strong verbal and written communication and interpersonal skills
• Ability to maintain accurate records and prepare operational documentation
• Ability to follow established procedures, company policies, and Standard Operating Procedures (SOPs)
• Ability to identify operational issues and appropriately escalate concerns
• Ability to prioritize tasks and manage multiple responsibilities in a fast-paced environment
• Ability to work effectively with customers, carriers, and cross-functional teams
• Bachelor's Degree
• 1-2 years of Supply Chain Management, Freight Forwarding, or Logistics experience
• Ability to sit in front of a desk and/or in front of the computer for long periods
• Repetitive use of hand/grasping product, writing, and typing

Benefits:

• Medical Insurance
• Vision Insurance
• Dental Insurance
• Health Care & Dependent Care Flexible Spending Accounts (FSA)
• Basic Life and AD&D as well as Short-Term & Long-Term Disability
• Paid Vacation, Holidays, and Sick leave
• Hospital and Critical Illness Insurance
• Wellness Program and Gym Reimbursement (Benefits may vary by location. All benefits pursuant to Company policy)
• 401(k) with Generous Matching
• Referral Bonuses (Benefits may vary by location. All benefits pursuant to Company policy)