Analyst-Voice (163113)
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Apply to Analyst-Voice (163113) at HCLTechJob details
- Work type
- Onsite
- Posted
- 5 days ago
- Apply on
- career55.sapsf.eu
About this role
Job Summary
Responsible for delivering high-quality customer service by managing customer interactions across multiple channels, resolving inquiries efficiently, maintaining accurate documentation, and contributing insights to enhance customer experience and operational effectiveness
Key Responsibilities
• Respond to customer inquiries via phone, email, and chat in a timely and courteous manner
• Assist customers with product information, order status, and general inquiries
• Maintain accurate and detailed records of customer interactions and transactions
• Provide feedback to management on recurring customer issues and suggest improvements
Skill Requirements
• Excellent communication skills
• Strong phone contact handling skills, including active listening skills and ability to empathize
• Ability to multi-task, prioritize, and manage time effectively
• Ability to build rapport and trust with customers
• Previous customer support experience is an added advantage