Analytics Data Scientist

BRMi is seeking a customer-experience-focused analytics professional to solve business problems through data. The Analytics Data Scientist will analyze digital behavior and customer feedback, apply statistical, predictive, NLP, and AI-assisted techniques, and translate findings into actionable recommendations for business and executive audiences.

What you'll do:

• Analyze customer digital behavior using Python and SQL
• Conduct exploratory data analysis to identify patterns in product adoption, engagement, and customer experience
• Partner with business stakeholders and product teams to identify and solve digital experience challenges
• Develop, automate, and maintain analytical solutions that provide actionable business insights
• Apply analytical and statistical methods to understand customer behavior, evaluate digital experiences, identify emerging trends, and support data-driven business decisions
• Apply text analytics, natural language processing (NLP), and AI-assisted techniques to summarize and classify customer feedback, identify sentiment and recurring themes, and surface customer friction points
• Analyze app reviews, surveys, contact center interactions, social media, and other digital feedback sources to conduct Voice of the Customer (VoC) research
• Translate analytical findings into clear recommendations, dashboards, presentations, and data stories for business and executive audiences
• Perform other duties as assigned

What they're looking for:

• Bachelor's degree in data science, business analytics, statistics, applied mathematics, economics, or another quantitative or analytical field
• 1–5 years of experience in data science, business intelligence, analytics, statistical analysis, or related project work
• Proficiency in SQL for data extraction and analysis and Python for data preparation, exploratory analysis, statistical analysis, and modeling; experience with R is beneficial
• Experience applying analytical and statistical methods such as exploratory data analysis (EDA), hypothesis testing, regression, forecasting, segmentation and clustering, experimentation, NLP, or sentiment analysis to real-world business problems
• Experience translating analytical findings into insights, recommendations, or measurable business outcomes for technical and non-technical stakeholders
• Experience working in notebook-based analytical environments
• Strong curiosity and ability to quickly learn new analytical methods and technologies
• Excellent communication and data storytelling skills
• BRMi will not sponsor applicants for work visas for this position
• This is a W2 opportunity only
• Master's degree in data science, business analytics, statistics, applied mathematics, economics, or another quantitative or analytical field preferred
• Experience analyzing customer behavior, digital products, customer feedback, or customer experience preferred

Benefits:

• Comprehensive Medical, Dental, and Vision Insurance
• Employer-Paid Life Insurance
• Employer-Paid Short-Term and Long-Term Disability Insurance
• 401(k)
• Paid Time Off (PTO) that includes Vacation Leave, Sick Leave, and 11 Paid Holidays
• Educational Assistance
• Hybrid in Vienna, VA