AOC IT Business Analyst #00044815-21800, Full-Time, Perm in Albuquerque, NM

New Mexico Courts is recruiting a full-time AOC IT Business Analyst for its Administrative Office of the Courts. The role analyzes technology and business requirements, supports the Odyssey Enterprise Justice case management system, identifies process improvements, implements solutions, and provides application support, testing, documentation, and end-user training.

What you'll do:

• The AOC IT Business Analyst is responsible for contributing in the implementation of technology solutions that meet the needs of both business and IT stakeholders
• In support of projects, perform fit-gap analysis on requirements to determine if and how new systems and data meet the judiciary’s business needs and identify gaps that need solutions. Collaborate with project managers and developers to determine how to mitigate gaps
• Lead and establish business analysis standards and documentation for IT applications
• Work with the project management team in initial analysis of end user project intake requests
• Gather requirements and identify solutions upon initial analysis of request and resolves problems through troubleshooting technology and technology applications
• Recommends new practices, processes, systems and technologies to streamline and improve business operations
• Provides Tier 1 and Tier 2 technology application break/fix support
• Work with IT staff and business office customers to elicit, verify, validate requirements, and document them in a useful fashion
• Documents, prioritizes, analyzes, and resolves problems to achieve full completion
• Defines and executes test cases with various business process scenarios and reports issues and trends
• Develops, tests, and documents revised or new business processes and trains end users
• Works with end users to identify and document requirements, and streamline and improve business processes

What they're looking for:

• The successful applicant should demonstrate knowledge of systems analysis and design; hardware and software technical requirements and specifications; tools and techniques of troubleshooting tier-two and tier-three application support issues; understanding of the overall business and information needs of an organization in order to develop appropriate solution strategies; project planning; analysis and business risk assessments; business process redesign; and how to best support the business through the effective use of technology
• A valid driver's license and travel may be required
• The assigned work schedule may include nights, weekends, holidays, and overtime
• Education: Bachelor's degree from an accredited college or university in Business Administration or Management, Project Management, Computer Science, Information Technology, IT engineering or other directly related field
• Education Substitution: Four (4) years of directly related or relevant experience may substitute on a year for year basis
• Experience: None
• Knowledge and proficiency in Odyssey Enterprise Justice case management system (CMS) and Court Business Processes are highly desirable but not required

Benefits:

• Medical/Dental/Vision/Rx, Short, and Long Term Disability Insurance Programs, employee assistance program (EAP)
• State paid life insurance, supplemental and dependent life insurance
• Optional flexible spending accounts for medical, day-care, and travel expenses
• Paid vacation and sick leave up to eight (8) weeks
• Eleven (11) paid holidays
• Up to 12 weeks of paid parental leave
• Deferred Compensation 457(b) plan
• Lifetime Defined Benefits Retirement Plan
• Flexible work schedules and alternative work locations
• Free health care, Rx, and lab work at the facility (Stay Well Health Center) in Santa Fe, NM