Appeals Manager

All interested applicants are required to submit a Statement of Qualifications (SOQ). Please provide direct responses to each of the numbered items listed below. Applicants must number and include the full text of the SOQ items in their response. Please include specific examples of your education, training, and/or experience. SOQs should be limited to a maximum of three (3) pages, single-spaced, twelve-point Arial font, and 1" margins.

1. Discuss your vision of leadership and/or personnel experience you have related to training of staff, performance evaluation, progressive discipline, Equal Employment Opportunity (EEO), ensuring diversity and inclusion, and upward mobility training.

2. What is your familiarity with analyzing, researching, and interpreting Human Resources rules, regulations, and policies? If you do not have this experience, please discuss experience you have that is relevant to the Manager II position. Additionally, please describe a situation where you made recommendations to management based on your research. Discuss the outcome.

3. Describe your writing and editing experience, including reviewing and editing the work of others. Please reference any relevant formal writing training that you have received, either via training courses or from completion of specific college courses.

4. Discuss your ability to communicate effectively and establish and maintain cooperative working relationships with executive and departmental staff, members of the public, and private and governmental agencies.

5. Please cite an example of when you had to address employee performance and/or take progressive discipline to correct performance. What steps did you take, and what was the outcome?

Completed applications and all required documents must be received or postmarked by the Final Filing Date in order to be considered. Dates printed on Mobile Bar Codes, such as the Quick Response (QR) Codes available at the USPS, are not considered Postmark dates for the purpose of determining timely filing of an application.

Who May Apply

How To Apply

Required Application Package Documents

The following items are required to be submitted with your application. Applicants who do not submit the required items timely may not be considered for this job:

• Current version of the State Examination/Employment Application STD Form 678 (when not applying electronically), or the Electronic State Employment Application through your Applicant Account at www.CalCareers.ca.gov. All Experience and Education relating to the Minimum Qualifications listed on the Classification Specification should be included to demonstrate how you meet the Minimum Qualifications for the position.
• Resume is required and must be included.
• Statement of Qualifications - A Statement of Qualifications (SOQ) is required and must be included. Please see the Special Requirements section for instructions.

• Strong interpersonal, analytical, verbal and written communication skills.

• Writing and editing experience.

• Ability to propose workable solutions in a tactful, constructive manner with staff at all levels of the organization.

• Ability to recognize and make use of employees’ strengths.

• Ability to develop and maintain cooperative working relationships with, and gain the confidence and support of Board staff and customers.

• Knowledge of state personnel laws and policies.

• Ability to learn and navigate complex computer systems, in addition to proficiency in Microsoft Office Suite and Excel.

• Excellent time management skills and dependability.

Please direct requests for Reasonable Accommodations to the interview scheduler at the time the interview is being scheduled. You may direct any additional questions regarding Reasonable Accommodations or Equal Employment Opportunity for this position(s) to the Department's EEO Office.