Assistant Analyst, Customer & Digital Insight & Analytics - A&F Co.

Abercrombie & Fitch Co. is a global, digitally led omnichannel specialty retailer of apparel and accessories. The Assistant Analyst, Customer & Digital Insight & Analytics supports reporting, dashboard development, data analysis, and analytical tools that help teams understand customer behavior, digital experiences, and business performance. The role collaborates with business and technical teams to deliver reliable, actionable, and self-service insights.

What you'll do:

• Develop, maintain, and enhance dashboards and reporting solutions using Power BI, Excel, and other enterprise analytics tools
• Support the curation and maintenance of reporting assets that provide visibility into customer engagement, digital performance, and business outcomes
• Analyze customer and digital data to identify trends, opportunities, risks, and key performance drivers
• Partner with Customer, Product, Digital, and Technology teams to understand reporting needs and translate business requirements into scalable analytics solutions
• Maintain and update reports, dashboards, and analytical tools to support evolving business priorities and ways of working
• Support the development and maintenance of models, AI agents, and analytics tools that enable consistent reporting and self-service insights
• Collaborate with data engineering and analytics teams to leverage enterprise data platforms and ensure data reliability
• Monitor and validate data quality, helping identify and resolve reporting discrepancies
• Assist with milestone tracking and performance measurement processes to support effective decision making and business execution
• Communicate insights, findings, and recommendations to both technical and non-technical audiences
• Contribute to the continuous improvement of reporting processes, dashboard experiences, and analytics best practices

What they're looking for:

• Bachelor's degree or equivalent experience
• Experience through coursework, internships, co-ops, or professional roles in analytics, reporting, business intelligence, or a related field
• Strong technical skills in: + SQL + Power BI + Digital Analytics + Microsoft Excel
• Experience creating reports, dashboards, or visualizations that help answer business questions and support decision making
• Strong analytical, problem-solving, and critical-thinking skills
• Ability to communicate effectively with both technical and business partners
• Strong attention to detail and ability to manage multiple priorities in a fast-paced environment
• Understanding of customer-facing and digital business metrics, reporting processes, and performance tracking
• Experience with Databricks, Snowflake, Adobe Analytics, or similar analytics platforms
• Familiarity with data modeling, semantic models, and curated datasets
• Experience supporting dashboard adoption and self-service analytics initiatives
• Knowledge of digital analytics, customer insights, customer journey measurement, or marketing performance reporting

Benefits:

• Incentive bonus program
• 401(K) savings plan with company match
• Annual companywide review process
• Flexible spending accounts
• Medical, dental and vision insurance
• Life and disability insurance
• Associate assistance program
• Paid parental and adoption leave
• Access to fertility and adoption benefits through Carrot
• Access to mental health and wellness app, Headspace