Assistant-High School IT Support Technician - Flat Rate

High School IT Support Technician Assistant - Flat Rate

Department: Information Services

Employment Status: Part-Time | Student Position
Locations: Indianapolis, Indiana 

Position Summary

The IT Support Technician Apprentice provides technical assistance and support related to computer systems, hardware, software, and networks, while completing a structured, multi-year apprenticeship program. This role serves as the first point of contact for users experiencing technical difficulties and is responsible for responding to queries, running diagnostics, isolating problems, and implementing solutions under the guidance of experienced IT staff. Apprentices gain hands-on exposure across a variety of settings, including corporate environments, educational institutions, healthcare facilities, and managed service providers.

Key Responsibilities

• Participate in structured learning experiences, including orientation, competency-based training, simulations, technology observations, and career development activities

• Install, configure, and maintain computer equipment, mobile devices, and software for end users

• Service hardware components based on customer requirements and organizational standards

• Configure and troubleshoot networking equipment and connections

• Apply basic cybersecurity practices to mitigate threats and protect organizational assets

• Diagnose, resolve, and document common hardware and software issues

• Provide customer support with professionalism and clear communication

• Manage user accounts, permissions, and access controls

• Implement backup and recovery procedures

• Support virtualization and cloud-based technologies

• Maintain accurate documentation and follow operational procedures

• Engage positively with colleagues, clients, and end users while supporting the organization's mission and values

Qualifications

Required

• Current high school student entering the 11th grade

• Commitment to complete a two year apprenticeship program through the end of 12th grade

• Enrolled and in good academic and attendance standing at a local high school

• Demonstrated interest in pursuing an IT or technology related career

• Ability to successfully complete all required orientation, training, and competency requirements

• Successful completion of pre employment requirements, including background check and any required drug screening

• Strong communication and interpersonal skills, with a demonstrated commitment to professionalism and teamwork

Experience

• 0 to 2 years of relevant experience preferred

• Previous volunteer work, school based tech clubs or programs, or community service experience is beneficial but not required

Why Join IU Health?

The High School IT Support Technician Assistant provides students with valuable real-world technology experience while supporting their academic and career goals. Participants gain exposure to IT support and technology professions, develop essential workplace and technical skills, and build a strong foundation for future educational and career opportunities in the technology industry.

This role offers a unique opportunity to learn from experienced IT professionals while making a meaningful difference by helping solve real technical challenges for end users across the organization.