Assoc Dir-Ntwk Operations

When you join Verizon

You want more out of a career. A place to share your ideas freely — even if they’re daring or different. Where the true you can learn, grow, and thrive. At Verizon, we power and empower how people live, work and play by connecting them to what brings them joy. We do what we love — driving innovation, creativity, and impact in the world. Our V Team is a community of people who anticipate, lead, and believe that listening is where learning begins. In crisis and in celebration, we come together — lifting our communities and building trust in how we show up, everywhere & always. Want in? Join the #VTeamLife.

What you’ll be doing...

As the Network Operations Manager you will manage a team of engineers and supervisors in our Network Management Center. This team operates 24/7 and requires you to be on call. You will be responsible for assuring day to day network performance and reliability, for our global transport network. Our teams are accountable for the timely identification and restoration of service impacting events and ensuring the security, performance, and reliability of Verizon's global transport backbone.

• Ensuring 24x7 network reliability including working with various network and technology teams in order to ensure high quality network performance for our customers.

• Leading field engineers through change as our network and skill sets transform.

• Managing an expense and capital budget for the market and working closely with vendors on preventative maintenance and capital projects.

• Training and continued development of the workforce as well as organizing and scheduling the resources necessary to support a broad range of transport network elements.

• Directing and supervising transport engineers and includes responsibilities associated with the proper monitoring, maintenance and ongoing operations of all Verizon transport backbone networks.

• Focus on the customer experience by triaging and resolving impacting outages.

• Leverage and develop automation, to address transport outages and solidify redundancy throughout.

•  Effectively interacting with all surrounding groups to ensure the resolution of network events, maintenance is on track for resolution, and information is shared throughout the organizations.

• Develop and own monthly goals, yearly targets, and assigned SLA’s.

What we’re looking for...

You'll need to have:

• Bachelor’s degree or four or more years of work experience.

• Eight or more years of relevant experience required, demonstrated through one or a combination of work and/or military experience, or specialized training.

• Valid driver’s license.

• Willingness to travel up to approximately 25% of the time.

• Willingness to work a flexible schedule, including nights and weekends as necessary.

Even better if you have one or more of the following:

• Master’s degree.

• Experience leading teams and managing large projects.

• Demonstrated track record of managing deliverables and meeting timelines. Strong project management skills.

• Ability to adapt changes – openness to different viewpoints and ability to learn new skills and concepts as our network transforms.

• Demonstrated effective coaching, feedback and teamwork skills.

If Verizon and this role sound like a fit for you, we encourage you to apply even if you don’t meet every “even better” qualification listed above.

In this hybrid role, you'll have a defined work location that includes working from home and a minimum of three days per week in the office, which will be set by your manager. Employees are responsible for maintaining compliance with hybrid work policies.

Scheduled Weekly Hours

40

Equal Employment Opportunity 

Verizon is an equal opportunity employer. We evaluate qualified applicants without regard to veteran status, disability or other legally protected characteristics.

Benefits and Compensation

Our benefits are designed to help you move forward in your career, and in areas of your life outside of Verizon. From health and wellness benefit options including: medical, dental, vision, short and long term disability, basic life insurance, supplemental life insurance, AD&D insurance, identity theft protection, pet insurance and group home & auto insurance. We also offer a matched 401(k) savings plan, up to 8 company paid holidays per year and up to 6 personal days per year, paid parental leave, adoption assistance and tuition assistance, plus other incentives, we’ve got you covered with our award-winning total rewards package. Depending on the role, employees have the opportunity to receive compensation in the form of premium pay such as overtime, shift differential, holiday pay, allowances, etc. Newly hired employees receive up to 15 days of vacation per year, which grows with additional service. For part-timers, your coverage will vary as you may be eligible for some of these benefits depending on your individual circumstances.

The salary will vary depending on your location and confirmed job-related skills and experience. This is an incentive based position with the potential to earn more. For part-time roles, your compensation will be adjusted to reflect your hours.

The annual salary range for the location(s) listed on this job requisition based on a full-time schedule is: $114,000.00 - $219,000.00.