Associate Business Technology Analyst - Street Lighting

Puget Sound Energy is looking to grow our community with top talented individuals like you! The Associate Business Technology Analyst supports the function and enhancement of street lighting applications and databases, managing the deployment of Smart Street Light Control devices and ensuring high data integrity.

What you'll do:

• Provides support to users by identifying solutions to system-related issues
• Monitors, triages, troubleshoots, resolves incidents and escalates where necessary
• Tracks and documents issues
• Participates in upgrades, enhancements and system fixes coordinated with IT and/or vendors
• Assists with user documentation and training as necessary
• Documents user information/needs/requirements
• Assists in analyzing processes, functions and procedures to offer the most effective technology solution to meet the needs of the business
• Participates in user testing and in developing/coordinating test plans and requirements
• Ensures data integrity and migrations where necessary
• Documents and may provide training on new/enhanced system functionality as necessary
• Provides assistance with reporting, audit responses, benchmarking and/or KPI (Key Performance Indicators)
• Performs other duties as assigned

What they're looking for:

• Associate's degree in technology, business or related field, or equivalent combination of education and/or related experience
• 2 years relevant experience with business or operations technology
• Prior experience with process improvement or business case development
• Knowledge of requirements management, diagramming, use case development
• Knowledge of business process re-engineering
• Knowledge of SAP module particular to business unit (SAP-ISU, ECC, CRM, etc.)
• Utility industry experience

Benefits:

• Annual goals based incentive bonuses
• Medical insurance
• Dental insurance
• Vision insurance
• Basic life insurance
• Short- and long-term disability insurance
• Supplemental life insurance (voluntary option)
• Accidental death and dismemberment insurance (voluntary option)
• Flexible spending accounts for health care and dependent daycare
• Employee assistance program (EAP)